I have been playing on metaspins for about a month now and it was an ok casino experience. The usual deposit every day and play and didn't think much of it since i have played at multiple casinos and never had any problems. I played money train 3 and got a max win of about 40k. Took that 40k and make another 60k playing blackjack and other slots so i had 105k in total. I tried to withdrawal my first 40k and I was told I had to go through the Kyc verification which i did and they Also told me that my brother did too. In there terms it says that they must be informed about any two people under the same adress which I told them it was my brothers account after they asked me if it was mine. We both went through the verification process and I woke up and went on my account today and everything seemed fine. I tried to withdraw 1k to see if everything was okay and they flagged my account for fraud and confiscated my winnings. I spoke with sofie the live chat agent and she stated that I had to tell the casino upfront about my brothers account which no where in the terms does it say it was a matter that had to be discussed upfront. It only became a problem when ai actually won on the site. A months of deposits and winnings gone just like that over something that wasn't even stated in there terms and conditions. Sofie couldn't answer my questions so just closed the live chat on me. I never took any bonuses or any free money from them. I played on my account with my own money, just to have it all taken away. Need help I have the screenshots of everything aswell.
My username was ******