RESOLVED: Mr O

ericadawn11-0 wrote:

I've been playing at Mr O casino since day one. 
I have made about 1850.00 in deposits and have withdrawn about 770.00

so as you see they are over 1,000.00 ahead from me. 
I just got told that my deposit to free money ratio is way off so they restricted my account to only one no deposit code between deposits. Okay.... seems f'd up but whatev. 
so there's a code I want to use- it's a no deposit code. 
I made a deposit and was going by what I was just told.i played the deposit and went to redeem the code and I'm told MY DEPOSIT WASNT ENOUGH!! It was a 10 dollar deposit using PayPal. And now they want me to deposit another 20 to use this no deposit code?!?!?!?! SERIOUSLY?!? Casino Rep,  WTH 

my user name is ecraig and the code I want to use is chipy20 

no deposit code for all members. 
well, except me according to Mr O 

 

Mr.OCasino wrote:

Dear Erica, 

Hope you are having a pleasant week so far.

Please know that I have taken time to review your inquiry, the account, and your status within our very own, MrO Casino, before publishing any responses. 
Regarding the "Bonus-Hunting" class status your account is currently at, I can only say that it will be taken into consideration during the next "performance review" process, and if you continue playing on here without using "many" Free Bonuses in between the Deposits, this decision can certainly be revoked. That goes without saying it.
Meanwhile, please take a look at the section 6.3. a. that addresses this particular topic. - https://mrocasino.com/terms

Concerning your ineligibility for the specified Bonus "CHIPY20", indeed, the system asks for it to be at least $20 in Deposit totals during the active week in order to qualify. This verifies the fact that you only need to make 1 more Deposit to qualify, which can be $10, and not $20. 
If you have seen it being promoted somewhere with different terms displayed, I'll assist you with receiving it in a matter of minutes. Trust me! 

Let me know if there is anything else I can help out with, and I'll give my best to do so. 

Have a great one! 

Best regards,
Mario L. 
MrO Team

Mr.OCasino wrote:

Dear Erica, 

Hope you are having a pleasant week so far.

Please know that I have taken time to review your inquiry, the account, and your status within our very own, MrO Casino, before publishing any responses. 
Regarding the "Bonus-Hunting" class status your account is currently at, I can only say that it will be taken into consideration during the next "performance review" process, and if you continue playing on here without using "many" Free Bonuses in between the Deposits, this decision can certainly be revoked. That goes without saying it.
Meanwhile, please take a look at the section 6.3. a. that addresses this particular topic. - https://mrocasino.com/terms

Concerning your ineligibility for the specified Bonus "CHIPY20", indeed, the system asks for it to be at least $20 in Deposit totals during the active week in order to qualify. This verifies the fact that you only need to make 1 more Deposit to qualify, which can be $10, and not $20. 
If you have seen it being promoted somewhere with different terms displayed, I'll assist you with receiving it in a matter of minutes. Trust me! 

Let me know if there is anything else I can help out with, and I'll give my best to do so. 

Have a great one! 

Best regards,
Mario L. 
MrO Team

ericadawn11-0 wrote:

Mr.OCasino wrote:

Dear Erica, 

Hope you are having a pleasant week so far.

Please know that I have taken time to review your inquiry, the account, and your status within our very own, MrO Casino, before publishing any responses. 
Regarding the "Bonus-Hunting" class status your account is currently at, I can only say that it will be taken into consideration during the next "performance review" process, and if you continue playing on here without using "many" Free Bonuses in between the Deposits, this decision can certainly be revoked. That goes without saying it.
Meanwhile, please take a look at the section 6.3. a. that addresses this particular topic. - https://mrocasino.com/terms

Concerning your ineligibility for the specified Bonus "CHIPY20", indeed, the system asks for it to be at least $20 in Deposit totals during the active week in order to qualify. This verifies the fact that you only need to make 1 more Deposit to qualify, which can be $10, and not $20. 
If you have seen it being promoted somewhere with different terms displayed, I'll assist you with receiving it in a matter of minutes. Trust me! 

Let me know if there is anything else I can help out with, and I'll give my best to do so. 

Have a great one! 

Best regards,
Mario L. 
MrO Team

Here are the screenshots of the offer posted on the site and it only says the offer is good fto r anyone having made a deposit in the last 7 days 

ericadawn11-0 wrote:

ericadawn11-0 wrote:

Mr.OCasino wrote:

Dear Erica, 

Hope you are having a pleasant week so far.

Please know that I have taken time to review your inquiry, the account, and your status within our very own, MrO Casino, before publishing any responses. 
Regarding the "Bonus-Hunting" class status your account is currently at, I can only say that it will be taken into consideration during the next "performance review" process, and if you continue playing on here without using "many" Free Bonuses in between the Deposits, this decision can certainly be revoked. That goes without saying it.
Meanwhile, please take a look at the section 6.3. a. that addresses this particular topic. - https://mrocasino.com/terms

Concerning your ineligibility for the specified Bonus "CHIPY20", indeed, the system asks for it to be at least $20 in Deposit totals during the active week in order to qualify. This verifies the fact that you only need to make 1 more Deposit to qualify, which can be $10, and not $20. 
If you have seen it being promoted somewhere with different terms displayed, I'll assist you with receiving it in a matter of minutes. Trust me! 

Let me know if there is anything else I can help out with, and I'll give my best to do so. 

Have a great one! 

Best regards,
Mario L. 
MrO Team

Here are the screenshots of the offer posted on the site and it only says the offer is good fto r anyone having made a deposit in the last 7 days 

Keep me updated please. If you wait much longer then my deposit won't count towards the chip. 
also was told that the wkndfree code also doesn't apply to me that I have to make another deposit before I can use that. I'm not to much worried about that though since I see I've been blackballed at a casino that has profited over 1,000 dollars of my money. Their creditability has been shot with me. 
I was told that I've gotten 4,000 something in free money. Which taking that into account that makes almost 6,000 dollars worth of play and only 770 withdrawn? That's way off from what RTG games RTP is supposed I to be.  Which is a huge red flag

JovanaV wrote:

Hello ericadawn11-0,

We contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

ericadawn11-0 wrote:

ericadawn11-0 wrote:

ericadawn11-0 wrote:

Mr.OCasino wrote:

Dear Erica, 

Hope you are having a pleasant week so far.

Please know that I have taken time to review your inquiry, the account, and your status within our very own, MrO Casino, before publishing any responses. 
Regarding the "Bonus-Hunting" class status your account is currently at, I can only say that it will be taken into consideration during the next "performance review" process, and if you continue playing on here without using "many" Free Bonuses in between the Deposits, this decision can certainly be revoked. That goes without saying it.
Meanwhile, please take a look at the section 6.3. a. that addresses this particular topic. - https://mrocasino.com/terms

Concerning your ineligibility for the specified Bonus "CHIPY20", indeed, the system asks for it to be at least $20 in Deposit totals during the active week in order to qualify. This verifies the fact that you only need to make 1 more Deposit to qualify, which can be $10, and not $20. 
If you have seen it being promoted somewhere with different terms displayed, I'll assist you with receiving it in a matter of minutes. Trust me! 

Let me know if there is anything else I can help out with, and I'll give my best to do so. 

Have a great one! 

Best regards,
Mario L. 
MrO Team

Here are the screenshots of the offer posted on the site and it only says the offer is good fto r anyone having made a deposit in the last 7 days 

Keep me updated please. If you wait much longer then my deposit won't count towards the chip. 
also was told that the wkndfree code also doesn't apply to me that I have to make another deposit before I can use that. I'm not to much worried about that though since I see I've been blackballed at a casino that has profited over 1,000 dollars of my money. Their creditability has been shot with me. 
I was told that I've gotten 4,000 something in free money. Which taking that into account that makes almost 6,000 dollars worth of play and only 770 withdrawn? That's way off from what RTG games RTP is supposed I to be.  Which is a huge red flag

I'm still waiting on a reply from Mr I Casino. It's now been 5 days since this issue happened. And 3 days since I've heard back from the rep. 
very clever- wait until after the  7 days deposit window to use the code! 

Zachsherwood wrote:

Side note: no longer gonna deposit here since other casinos offer better coupons after a deposit + loyalty spins so yeah, it's been nice knowing you Mr. O! 

JovanaV wrote:

Hello ericadawn11-0,

The detailed response from the casino rep above regarding your case is also their final word on the matter. Since nothing more can be done, we will have to close this complaint.

Thank you for your understanding.