RESOLVED: MrO Casino - No Payment Issue

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Last post made 25 days ago by Anchi
Dustin VanCamp

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  • They claimed I had a max withdrawal limit but that’s a lie because at mro of if you play with bonus which I do not there’s a play through requirement and a max cashout but here’s the thing if you get through the play through requirement they dump you down to your capped withdrawal limit and in this case I wasnt I have much more evidence

    Disputed amount: 950$

    Submitted via LCB complaint form
  • Dear Dustin VanCamp,

    Could you please clarify which bonus you claimed? Checking the terms and conditions before claiming any bonus is always advisable, 
    because if it’s about the bonus rules, there’s not much that can be done here.

    Thank you for your cooperation.

  • Dear Dustin VanCamp,

    Thank you for providing additional information. We've contacted the casino rep to check if anything further can be done.

  • Dear Dustin VanCamp,

    Hope you're doing well today. 

    Thank you for bringing this to our attention. After carefully reviewing the account and the situation mentioned, I can confirm that once the wagering requirements were completed, the system automatically applied the maximum cash-out limit associated with the bonus coupon, as per the terms and conditions.

    Kind regards

    Mario

  • The system didn't automatically apply any limitations on me because there weren't any to applied. Thats why I have the emails where they transaction was verified if I would of had any limitations your automated system would of applied it way before I made it to the withdraw options so I'm sorry but you're not only wrong but lying now

  • No as you can see I had a 950$ crypto withdrawal  this is what this is about make sure you're on the same page with me

  • All I know is that this is bullspit

  • I have taken the time to carefully review your account and recent requests.

    After reviewing the details, it appears there may have been a misunderstanding regarding your withdrawal request that was denied. The withdrawal request in question, dated January 5, was actually related to cashback and not to your deposit. 

    When you requested a withdrawal from the cashback bonus, it’s important to remember that the wagering requirement and the max cash-out limit for cashback bonuses are 10x the cashback amount. In your case, the cashback amount was $10, which means the max you could cash out was $100.

    Your request for $950 went over this limit, so we had to adjust the request. The amount over the $100 limit ($903) was removed, leaving you with the eligible $100 for withdrawal. After that, the remaining balance was used up, bringing your withdrawable balance to $0.

    Just to clarify one more time, the request was made from the cashback balance, not from a deposit.

    For more details about cashback rules, you can check them out directly on our site under the "Bonuses and Promotional Offers" section/ paragraph 7. 

    Hope this clears things up! If you have any other questions, don't hesitate to reach out.
     

    Kind Regards,
    Zack
    Support Team

  • We have received the explanation from the rep. We will mark this complaint Resolved.

     

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