RESOLVED: MrO Casino - No Payment Issue

447
views
10
replies
Last post made 24 days ago by Hemio Nawit
Vancamp Dustin

Top bonuses

Readers of this topic also read:

  • SlotoCash Casino - Exclusive $200 December Tournament AVAILABLE ON INSTANT VERSION ONLY! Prizepool: $200 Name: LCB December 2024 Freeroll Game : Big Santa Password: SANTALCB24 Start date: 1st...

    Read
  • Red Stag Casino - Exclusive $200 December Freeroll Tournament HOW TO ENTER: THIS TOURNEY IS AVAILABLE FOR ALL LCB MEMBERS. IF YOU WOULD LIKE TO PARTICIPATE IN THIS TOURNAMENT THEN YOU NEED TO POST...

    Read
  • We have created another great video toprovide you with the answer, to whether a Progressive Jackpot is possible with a minimum bet.Watch this great video and find out. If you're curious to find out,...

    Read

Top bonuses

Please or register to post or comment.

  • I had my winnings taken from me and the agents on the site are very ignorant when it comes to addressing anything. They respond like dang robots and. I made a crypto deposit through LBtc and was actually winning so I tried to Cashout. Everything went smoothly transaction was verified and good to go and boom out of nowhere it’s denied my winnings are gone they won’t say why. I’ve requested transcripts and haven’t gotten them. One customer support specifically is just down right unsupportive and that’s Harry. I’ve never had any redemption issues before and now all the sudden after my first redemption every time I’ve tried to redeem winnings from my deposits that I did not have a bonus on they’ve hit me with the first injustice and that was they weren’t about to process my withdraw because the agent claimed that only one withdraw can be made a day. I know that’s a blatant lie and it was my first withdraw of the day so I just let that slide being the first time there’s been any issue. But this second time is unacceptable and without justification. I deposit without any promotions or bonuses to avoid issues and now I go to make another withdrawal similar to my first one and poof nope you can’t have it after it’s been processed and I’ve verified the transaction email all the sudden a Cashout limit gets slapped on me with no explanation as to why and all my winnings are gone and a email comes on saying that my transaction has been denied so I go to talk to support and they say it was a reversal of a coupon. I DIDNT HAVE A COUPON. I’ve made sure to get adequate and complete proof on all of this. I have much more to add to my case but this is just my opening statement. A deposit that I made with no bonus or coupon connected had a a coupon linked to it after my initiated withdraw and the only answers I get is it was reversed. There wasn’t anything to reverse and much less wasn’t anything that could be denied cause it was a clean deposit. I have screenshots and emails of the verification and withdrawal # and whatever else may be required to support my case. Best regards, Dustin- AKA Jedhighmaster Hi Vancamp, I hope this email finds you well. We have taken the time to review your account and your recent requests. I would like to clarify the recent situation regarding your withdrawal requests. On January 1, 2025, you made a withdrawal of $1,000 from a clean deposit of $15 at 2:14:13 AM. Later that day, at 8:48:14 PM, you had multiple deposits and potential winnings of $200. As per our terms and conditions, our casino permits only one withdrawal per day: 5.2. Withdrawal Terms: (e) You are entitled to one instant payout per day. Therefore, we had to decline your second withdrawal request, and you subsequently spent your winnings. On January 5, 2025, you had winnings of $1,003 from a Cashback coupon with a 10x wagering and 10x max cashout limit. After your withdrawal request of $950, we declined it due to the max cashout limit being set to $100 according to the terms of the Cashback Coupon. We removed the balance of $903, which was over the max cashout limit, and left $100 (the max cashout) on your balance, which you spent after the request was declined. For your reference, you can find the cashback rules on our terms and conditions page at https://mrocasino.com/terms: 7.0. Standard Cashback Bonus Rules: (m) Standard cashback wagering and maximum cash-out rules: (a) Wagering 10x; (b) Max cash out 10x; I am pleased to inform you that there are no issues with your withdrawal request. We strongly suggest you monitor every withdrawal request carefully and seek assistance from our Live Chat support if needed. We are here to enhance your gaming experience. Thank you for your understanding and cooperation. Kind regards, Nick Customer Support Team MRO On Mon, 6 Jan at 1:21 PM , Vancamp Dustin wrote: I had my winnings taken from me and the agents on the site are very ignorant when it comes to addressing anything. They respond like dang robots and. I made a crypto deposit through LBtc and was actually winning so I tried to Cashout. Everything went smoothly transaction was verified and good to go and boom out of nowhere it’s denied my winnings are gone they won’t say why. I’ve requested transcripts and haven’t gotten them. One customer support specifically is just down right unsupportive and that’s Harry. I’ve never had any redemption issues before and now all the sudden after my first redemption every time I’ve tried to redeem winnings from my deposits that I did not have a bonus on they’ve hit me with the first injustice and that was they weren’t about to process my withdraw because the agent claimed that only one withdraw can be made a day. I know that’s a blatant lie and it was my first withdraw of the day so I just let that slide being the first time there’s been any issue. But this second time is unacceptable and without justification. I deposit without any promotions or bonuses to avoid issues and now I go to make another withdrawal similar to my first one and poof nope you can’t have it after it’s been processed and I’ve verified the transaction email all the sudden a Cashout limit gets slapped on me with no explanation as to why and all my winnings are gone and a email comes on saying that my transaction has been denied so I go to talk to support and they say it was a reversal of a coupon. I DIDNT HAVE A COUPON. I’ve made sure to get adequate and complete proof on all of this. I have much more to add to my case but this is just my opening statement. A deposit that I made with no bonus or coupon connected had a a coupon linked to it after my initiated withdraw and the only answers I get is it was reversed. There wasn’t anything to reverse and much less wasn’t anything that could be denied cause it was a clean deposit. I have screenshots and emails of the verification and withdrawal # and whatever else may be required to support my case.

    Disputed amount: 950$

    Submitted via LCB complaint form
  • Hello Vancamp Dustin,

    Sorry to hear that you are facing this kind of issue.

    Please send us your casino username via private message to reach out to the casino rep and try to assist you.

    Our complaint managers and casino representatives are currently attending the IGB conference in Barcelona. We will address all complaints promptly after the conference ends.

    Thank you for your patience.

  • Hello Vancamp Dustin,

    We received your account details.

    We are going to contact a casino representative in order to resolve your issue.

  • I have taken the time to carefully review your account and recent requests.

    After reviewing the details, it appears there may have been a misunderstanding regarding your withdrawal request that was denied. The withdrawal request in question, dated January 5, was actually related to cashback and not to your deposit. 

    When you requested a withdrawal from the cashback bonus, it’s important to remember that the wagering requirement and the max cash-out limit for cashback bonuses are 10x the cashback amount. In your case, the cashback amount was $10, which means the max you could cash out was $100.

    Your request for $950 went over this limit, so we had to adjust the request. The amount over the $100 limit ($903) was removed, leaving you with the eligible $100 for withdrawal. After that, the remaining balance was used up, bringing your withdrawable balance to $0.

    Just to clarify one more time, the request was made from the cashback balance, not from a deposit.

    For more details about cashback rules, you can check them out directly on our site under the "Bonuses and Promotional Offers" section/ paragraph 7. Here’s the link: https://mrocasino.com/terms

    Hope this clears things up! If you have any other questions, don't hesitate to reach out.
     

    Kind Regards,
    Zack
    Support Team

  • For arguments sake let's say I did get cashback. You can see from my deposits that day that my cashback amount would of been more than 10$ and you can see from multiple other times I've only ever been given 10$ cashback when it should of been substantially more. Explain this? You been a representative can see all this but I'll provide screenshots.

     

     

     

    You're still wrong Mr. O, I've played here long enough to know that soon as a wager requirement is hit you go straight down to the maximum transfer limit if you had excess amount and its almost so instant that if you ain't paying attention you play through that too. So please quit with the BS and admit when you've made a mistake we're all human.

  • Thank you for your patience while we reviewed the details of your cashback.
          After a thorough review, we can confirm that there have been no irregularities with the cashback applied.

    As per our records, the cashback you received was based on the deposit made on January 4, 2025. Since you had cashback prior to the $40 deposit, the 25% cashback (as part of the weekend buff) was applied to for deposit, in accordance with the terms of our promotion.

    Additionally, once you completed the wagering requirements, there was no coupon reversal applied, as your balance was under the initial $100 MCO requirement. Since your balance was $64.24 after completing the coupon, no action was needed to adjust your balance.

    (a) Cashbacks cannot be credited on deposits older than 7 days.

    (b) You can only claim a cashback on lost, bonus-free deposits.

    (c) Only deposits lost since your last withdrawal or cashback are eligible for a cashback promotion, whichever occurred last on your account.

    (d) To claim a cashback, your User Account balance must be below $/€ 1.

    (a) Wagering 10x;

    (b) Max cash out 10x;

    We hope this clarifies any confusion. 



    Best Regards,
    Miles
    Support Mr.O

  • Way to copy and paste a response pal. 

  • We have received the explanation from the rep. We will mark this complaint Resolved.

  • Wasn't resolved was just blown off by both parties but what can you expect. Ask for indepth details to do not a damn thing 

  • Cool bonus game full depo akcept easy Kyc 

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

pusher777
pusher777 1 month ago
25

Orbit Spins Casino For registration in casino is 20 usd free chip (code: ORBIT20) but with bonus code WELCOME50 You can get 50 usd free chip - New players only - 30x Wagering - $50 Max Cashout - 1x...
Orbit Spins Casino No Deposit

Jovana1407
Jovana1407 Serbia 2 months ago
202

See all casino bonuses available for your country on our Christmasthemed page. We will also post updates in this thread for your convenience. If you find anyChristmasthemed offers feel free to post...
Christmas Casino Bonuses And Promotions 2024

bitspin365
bitspin365 United States 2 months ago
78

Hello LCB Community! 👋 I’m Nick, the Casino Manager at BitSpin365 , and I’m excited to be here with you all. At BitSpin365 , we’re focused on giving players everywhere a smooth, exciting,...
BitSpin365 - Support and Complaints Thread