RESOLVED: MrO Casino - No Payment Issue

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Last post made 5 hours ago by JovanaV
AaniNootka
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  • AaniNootka
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  • last active 9 days ago

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  • Originally said Withdrawl Approved then was denied claiming that I had more than 1 account but with Mr.O I only have & use 1 account under the name Ka***, I do play Goat Spins & Eternal Slots which have a similar layout Im not sure if that causes issues but I was confused, messaged support and they said nope we see multiple accounts even though I only have played and used 1 account on Mr.O its definitely off putting and while I was waiting for my crypto to unstake to make a deposit I dont want to if furture winnings also would be void for this "other" account that I have no knowledge of. So doubt anything will result of this since it was from a no deposit promo but figure id try & hey if its resolved and they say future deposits wont have winnings voided for multiple accounts when I only use 1 then I'll gladly deposit and keep playing on Mr.O until then though I dont trust them.

    Disputed amount: 50$

    Submitted via LCB complaint form
  • Dear AaniNootka,

    Could you provide us with more information: 

    1) Did you have any issues with verification?

    2) Have you ever used a VPN or any other tool that might have triggered suspicion in the system?

    We've contacted the casino rep and inquired for further information about this matter. Please keep an eye on this thread for updates.

    Thank you.

  • Hello there everyone, AaniNootka


    Thanks for reaching out. I understand your frustration, and I’d like to clarify the situation.

    Unfortunately, in addition to the account under the name Kaakenath, it seems another account was opened with identical information. Both accounts were used to claim free promotions without making any deposits. Please understand that we have to act preventively in such cases. If we allowed players to open multiple accounts and use an unlimited number of no deposit promotions without depositing, it would lead to bonus abuse.

    Your winnings were voided in accordance with our casino terms, and the other account has been closed. You can still claim winnings from future free promotions once a deposit is made.

    Here’s the relevant section of our terms that explains the situation:

    - https://mrocasino.com/terms

    4.1. Opening your user account is necessary in case you wish to place bets. This is what it entails: (a) As a player, you can have only one valid account. In case we establish you have more than one account, all your winnings will be considered void, and the casino may close all accounts and annul any bonuses, winnings and similar.

    If you have any more questions or need a bit more info, just send us an email at support@mrcocasino.com.

    Thanks for understanding, and we're here if you need anything else

    Kind regards,
    Justin Time
    MrO Casino - Management Team

    4.2/ 5

  • Dear AaniNootka,

    Any updates on your case? Have you reached out to the casino's support?

    Thank you.

  • Since we haven't heard back from the member, yet we have a response from the casino rep, we will mark this as resolved.

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