CLOSED: MRRingo - Euro 1264

I used the bonus on sports betting 100% up 100e, deposited 100e,
withdraw 1264e
25.10.2016 received email:

Dear Mr Panek,

It has come to our attention that while you had an active bonus, you broke the terms of the bonus, in regards to the sportsbook betting.

You placed a bet under the minimum value of 1.80. As this is stated in the Terms & Conditions, as a violation of the bonus, whether accidental, or purposely, it is necessary for the bonus, and any winnings gained, to be deleted from your account.

This is not true because all of my coupons are more than 1.8,

Terms and Conditions before I took advantage of the bonus is:
-The minimum odd is 1.8, I did screen

after I wrote to them that it not broke the rules, because all of my bets are more than 1.8 MRRINGO changes to the Rules of entry:
-The minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

The company has not fair because they did not write the rules well, and it was not clear that Every bet over 1.8 per Match, they apply this provision after me I took advantage of a bonus, 4 or 5 Nov. change terms.

company very poor, did not answer my e-mail in which I explain the situation, deleted from my account win, and deposit, the company amateur, page layout and tragic, they can not write well and interpret their regualmin promotion.

Hi Panekk,

Oh, sorry to hear that. Could you please PM me your casino username so that we can notify them. 

I sent you a PM

Your username has been sent and we are still waiting for them to get back to us. 

Hi Panekk,

The casino rep says that the new version of the terms says the exact same thing with a little more clarification. There is no change in the terms, just more clarification, but the original is still the same 1.8 minimum odds. He also states that you had 3 games on your first ticket all with odds lower than 1.8. Used to bet your entire bonus & cash. Then after this, you went on to bet all games at 1,8. 

Old terms

-The minimum odd is 1.8.

New terms:

- minimum odd per Match is 1.8. Every bet per Match under 1.8 is against the Bonus rules.

according to you is the same thing? not true because in the first Regulations does not specify that every event must be more than 1.8.

secondly, whether it is a reason to confiscate my deposit? what right casino steals deposit a player can not understand, this company is a regular scam, bad reviews on all parties to gambling.

My first bet is ako 3.88, so higher than 1.8, nowhere written that every event in the coupon must be over 1.8.

it only explains a new improved record, then when I was just playing record: The minimum odd is 1.8.

So I have not broken the terms is clear.

but he knew that the answer from the scam the casino can only be one, because this company is not serious and the thieves, who do take confiscate not only my bonus money wines, but also a deposit.

Unfortunately, there's nothing further we can do regarding this. We've forwarded the message they sent to us because we can't have an insight into your game and bets.

Hmmm,

Even in the case that you made the first a few bets under the minimum bets, they are very bad to erase your entire winnings. I had some experience of betting over the limit for the bonus play.

It was with Slotocash. The max betting was $10 for bonus play, but, I didn't know that at the moment.

I played table games a lot, so the betting amounts were well over $10.

When I made withdrawal request, it was rejected. And they sent me the notification email with the reasons.

I was a little angry, but it was still ok, because they stated that my original deposit was credited in the balance and I could do play more or just withdraw it.

That's the fair policy, you know.

They can judge whether a player is an abuser of bonuses or not.

In your case, you are not an abuser at all, from my point of view.

Mr. Ringo is not a good casino.

They should return your original deposit and let you withdraw it.

Ask them to do it like that and never go back to the casino.

Good Luck !!!