UNRESOLVED: Mrsloty1 casino holding withdrawal

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Last post made 16 days ago by Complaints Moderator
Victoria Poxon

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  • Verified account on mrsloty casino (now mrsloty1). Have a pending withdrawal since 18th December 2023. The casino changed domains to mrsloty1 now. No responses to emails, phone number on account is fake and live chat just say "be patient it will happen soon and close the chat down"

     

    don't think this are LCB but just wondered if anyone can help me or had this issue? It's been 6 weeks since I made the withdrawal. 
     

    many thanks 

  • Hello Victoria Poxon,

    First of all welcome to LCB! Glad to have you here. 

    Please note that we haven't listed this casino on our website, but we will try to find their contact information and help you further.

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Thank you so much for looking at this for me. I really appreciate it. I have sent you the details 

  • Hello Victoria Poxon,

    Can you please send us the URL of the casino via private message, as we can't find the casino you are referring to?

    We can only assist you if you have issues with the online casino. Mr Slotty is a software provider.

     

  • Thanks. I have sent you this 

  • Hello Victoria Poxon,

    Thank you!

    We have reached out to the casino.

    Keep you posted. 

    Hope they will reply.

  • Hello Victoria Poxon,

    We have reached out to the casino again.

    Keep you posted.

  • Thank you for trying 

  • Hey, just thought i would check in but no response I imagine 

  • Hello Victoria Poxon,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.
     

    Thank you for understanding.

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