UNRESOLVED: Mrsloty1 casino holding withdrawal

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Last post made 11 months ago by Complaints Moderator
Victoria Poxon

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  • Victoria Poxon
    • Started by
    • Victoria Poxon
    • at Jan 26, 24, 06:08:06 AM
    • United Kingdom Newbie 5
    • last active 11 months ago

    Verified account on mrsloty casino (now mrsloty1). Have a pending withdrawal since 18th December 2023. The casino changed domains to mrsloty1 now. No responses to emails, phone number on account is fake and live chat just say "be patient it will happen soon and close the chat down"

     

    don't think this are LCB but just wondered if anyone can help me or had this issue? It's been 6 weeks since I made the withdrawal. 
     

    many thanks 

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 26, 24, 09:45:54 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Victoria Poxon,

    First of all welcome to LCB! Glad to have you here. 

    Please note that we haven't listed this casino on our website, but we will try to find their contact information and help you further.

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Victoria Poxon
    • Replied by
    • Victoria Poxon
    • at Jan 26, 24, 09:54:41 AM
    • United Kingdom Newbie 5
    • last active 11 months ago

    Thanks for this post from:

    Thank you so much for looking at this for me. I really appreciate it. I have sent you the details 

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 29, 24, 07:18:27 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Victoria Poxon,

    Can you please send us the URL of the casino via private message, as we can't find the casino you are referring to?

    We can only assist you if you have issues with the online casino. Mr Slotty is a software provider.

     

    The Online Casino

    3.1/ 5

  • Victoria Poxon
    • Replied by
    • Victoria Poxon
    • at Jan 29, 24, 07:26:53 AM
    • United Kingdom Newbie 5
    • last active 11 months ago

    Thanks for this post from:

    Thanks. I have sent you this 

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 29, 24, 07:36:30 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Thanks for this post from:

    Hello Victoria Poxon,

    Thank you!

    We have reached out to the casino.

    Keep you posted. 

    Hope they will reply.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 31, 24, 06:36:16 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Victoria Poxon,

    We have reached out to the casino again.

    Keep you posted.

  • Victoria Poxon
    • Replied by
    • Victoria Poxon
    • at Jan 31, 24, 08:58:15 AM
    • United Kingdom Newbie 5
    • last active 11 months ago

    Thanks for this post from:

    Thank you for trying 

  • Victoria Poxon
    • Replied by
    • Victoria Poxon
    • at Feb 05, 24, 11:19:11 AM
    • United Kingdom Newbie 5
    • last active 11 months ago

    Hey, just thought i would check in but no response I imagine 

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Feb 06, 24, 04:36:25 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello Victoria Poxon,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.
     

    Thank you for understanding.

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