CLOSED [Due to inactivity of submitter]: Bet Big Dollar Complaint: Never recieved my refund

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Last post made 21 days ago by MarijaS
Lccoop42
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  • Lccoop42
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  • I started playing bet big dollar a few months ago. I deposited 50 dollars in bitcoin but for some reason they said they refunded to me. I never recieved it til this day. Its hard to talk to anyone cs. Says to waite it takes awhile but its bern 3 months. So im leary about playing that casino.

  • Hello Lccoop42,

    Please note that Big Dollar Casino is placed on our Warning list for unethical business practice. Regardless, we will try to get in contact with them and inquire about your case. Could you please send us your casino username via private message

  • Hello Lccoop42,

    Thank you for sending your casino username via private message. We've contacted the casino representative regarding your case and we'll update you on this thread as soon as we get a response. 

  • Hello Lccoop42,

    Unfortunately, we still haven't heard back from the Casino. Do you have any updates from your side? We'll try sending them a reminder email in hopes that they will respond. We'll update you on this thread with any news. 

  • No i pretty much gave up . i cant get any answers from them

  • Hello Lccoop42,

    We've sent them another reminder email a few hours ago. Let's wait for a day or two more, hopefully, they'll get back to us.

  • Hello Lccoop42,

    Could you please send us your email address associated with the Big Dollar account via private message? We've got the response from the Casino that they are unable to locate your account by the username you provided.

  • Hello Lccoop42,

    We haven't received your email address via private message. Could you please let us know if you resolved your issue or if you need any further assistance from us? 

  • Hello Lccoop42,

    Thank you for providing your email address. We'll pass it to the casino representative and inquire about your case. Keep an eye on this thread for any updates. 

  • Hello Lccoop42,

    Have you been contacted by the casino's live support agent? The Casino Representative updates us that support will get in contact with you directly. Please let us know.

  • Hello Lccoop42,

    Please update us if your case has been resolved so we can close this complaint.

  • Hi Lccoop42, we are still waiting for your update. 

  • We consider this case closed since we haven't heard back from the submitter of the complaint. 

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