RESOLVED: Ninbet casino troubles with withdrawal

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Last post made 13 days ago by kilabee
kilabee
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  • kilabee
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  • Hello, LCB!

    Do you have any contact with Ninbet casino? It seems as scam casino as for now, however they have live support)

  • Hello kilabee,

    Unfortunately, we did not list that casino, but we can try to assist you by reaching out to their support via email at support@ninbet. com.

    Can you please send us your casino username/id via private message so we can reach out to them? 

    Thanks!

  • Thank you for you reply and attempt to help me. They do not react for my emails, unfortunately. But maybe they will answer you as reputable gambling portal.

  • Hello kilabee,

    We hope so too.

    Thanks for sharing your casino credentials with us!

    We will reach out to them asap.

    Keep you posted.

  • Hello kilabee,

    We have reacehd out to the casino again.

    Keep you posted.

  • Hello kilabee,

    We have reached out to the casino again.

    Keep you posted.

  • Hello kilabee,

    This is a response from the casino:

    "The user has not completed KYC verification yet. He needs to provide a proof of address in English-language paper-based form."

    Please do so, and get back to us. We will mark this complaint as Resolved.

    If you happen to experience further complications after the verification process, we will reopen the case.

  • Complaints Moderator wrote

    Hello kilabee,

    This is a response from the casino:

    "The user has not completed KYC verification yet. He needs to provide a proof of address in English-language paper-based form."

    Please do so, and get back to us. We will mark this complaint as Resolved.

    If you happen to experience further complications after the verification process, we will reopen the case.

    Hello and thank you for this info. Just for info, they do not provide exact requirments for documents, especially regarding "paper-base". Their live-chat agents gave me different answers about it. But okay, it's good that they communicate with LCB!
    Will try to send them "pape-based" bank statement instead of all-over accepted statement in pdf format.

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