RESOLVED: No withdrawal methods at Godbunny casino

I am a player from Russia. 03/18/2023 I made a deposit using LTC crypto currency. I won 27044 rubles.But there are no withdrawal methods in the casino . I can't get my winnings. There is no online chat in the casino. I wrote them a letter asking "How can I get a withdrawal?", to which they replied that they were working on adding payment methods. But since the site has been around for a long time, they don't add anything. I ask you to help with the decision on the withdrawal of funds.

P.S On the lcb.org website, there are ways to withdraw crypto currencies in Godbunny, but they are not available in the casino.

Hello misha mike,

The baking methods you see in the cashier depend on which country you are from.

Before depositing, check which banking methods are available for withdrawal at the cashier.

As you can see in the screenshot, there are no output methods at all. Is cryptocurrency banned for Russia?No. This is an anonymous method of transferring funds. Why didn't this withdrawal method appear in my account after the deposit? How do I get my winnings?

Hello misha mike,

In the cashier, not all payment methods are available in all countries. 

If you make a deposit with one banking method, it does not mean that you can withdraw to the same one. 

In order to avoid such situations, as I already said, before depositing, check which banking methods are available for withdrawal at the cashier or ask the support team.

How can it be that there is a way to replenish, but there is no way to withdraw money? Why is a deposit from my region available, but a withdrawal for my region is not? When I made a deposit, there were payment methods, but they were not available for Russia. Are you trying to tell me to forget about the prize? Or players from Russia are disgusting to you and you do not want to help?

Hello misha mike,

We are trying to explain to you what the problem is. It is quite often, that some banking method is available for deposit but it's not available for withdrawal. That is a fact and it is not unusual.

That's the casino's decision.  

What are you talking about? Who said that? This is not a forum about politics, so please refrain from mentioning it here.

Which withdrawal methods are available for you at the cashier?

Send us your casino username via private message so we can get in touch with the casino representative.

0 methods.

Hello misha mike,

Thank you for sharing your account details with us, we will notify casino representative about your issue in order to help you. 

Hello misha mike,

The casino representative has responded to us and confirmed that they are currently experiencing issues with withdrawal methods on their site for Russia. They are actively working on resolving this problem, and within the next three weeks, NowPayments will be available on the site, offering suitable options for withdrawals in RU.

Regarding your specific case, the representative has informed us that they will get in touch with you directly to arrange a crypto payment for your winnings. Please inform us once the matter has been resolved or if you require any further assistance from our end.

Hello! Yesterday, a representative of the casino contacted me and asked for the wallet address and the amount to withdraw funds. After providing this data, the casino representative requested confirmation from me that the address of the crypto wallet belongs to me. I informed them that this is the address from the Binance exchange where I have a verified account (with screenshots attached). After that, the representative informed me, Thank you for sending us the confirmation. We forwarded to the relevant department, and we wait their answer.
 
Please note that they work only office hours, but if is Binance we will try to do our best to send your funds as soon as possible.

Hello misha mike,

Thank you for the update. Hopefully, your withdrawal will be completed as soon as possible. Keep us posted. 

The casino withdrew the money. Many thanks to you and the casino team.

Hello misha mike,

You're welcome. Glad we could help!

We will close this complaint and mark it as Resolved.