RESOLVED: Not getting my money at Casinojoy

Last post made 4 years ago by Sydney
  • Started by
  • TheMan1
  • Chile Newbie 3
  • last active 4 years ago

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  • I am trying to verify my account for a month already. I had a win at the Casinojoy, I won 932 EUR. Unfortunately the casino keeps telling me something like - we are checking with the financial department, but why so long… I just don't get it, I was playing here one time and had a win, what is the problem here???? Thing is that the casino does not ask me for any docs, they just ignore me giving no reasonable answer….

  • Hi TheMan1,

    Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

  • Hi TheMan1,

    Your account info has been sent to the Casino Rep. Keep an eye on this thread for the updates. 

  • Hi TheMan1,

    The Casino Rep advised that standard random security checks caused the delay and that your withdrawal has now been released. Please confirm this so that we can close the complaint. 

  • Got the money!


  • TheMan1 wrote:

    Got the money!


    Hello TheMan1,

    That's a great news! Thanks for letting us know! smiley

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