RESOLVED: Not getting my money at Casinojoy

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Last post made 4 years ago by Sydney
TheMan1
  • Started by
  • TheMan1
  • Chile Newbie 3
  • last active 4 years ago

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  • TheMan1
    • Started by
    • TheMan1
    • at Jun 06, 19, 05:51:12 AM
    • Chile Newbie 3
    • last active 4 years ago

    I am trying to verify my account for a month already. I had a win at the Casinojoy, I won 932 EUR. Unfortunately the casino keeps telling me something like - we are checking with the financial department, but why so long… I just don't get it, I was playing here one time and had a win, what is the problem here???? Thing is that the casino does not ask me for any docs, they just ignore me giving no reasonable answer….

  • Tania
    • Replied by
    • Tania
    • at Jun 06, 19, 05:59:51 AM
    • Serbia Mighty! Member 2586
    • last active 1 year ago

    Hi TheMan1,

    Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

  • Tania
    • Replied by
    • Tania
    • at Jun 12, 19, 07:42:02 AM
    • Serbia Mighty! Member 2586
    • last active 1 year ago

    Hi TheMan1,

    Your account info has been sent to the Casino Rep. Keep an eye on this thread for the updates. 

  • Tania
    • Replied by
    • Tania
    • at Jun 13, 19, 03:26:04 AM
    • Serbia Mighty! Member 2586
    • last active 1 year ago

    Hi TheMan1,

    The Casino Rep advised that standard random security checks caused the delay and that your withdrawal has now been released. Please confirm this so that we can close the complaint. 

  • TheMan1
    • Replied by
    • TheMan1
    • at Jun 19, 19, 10:51:25 AM
    • Chile Newbie 3
    • last active 4 years ago

    Thanks for this post from:

    Got the money!

    Thanks!

  • Sydney
    • Replied by
    • Sydney
    • at Jun 19, 19, 11:18:12 AM
    • Serbia Almighty Member 14944
    • last active 1 year ago
    TheMan1 wrote:

    Got the money!

    Thanks!

    Hello TheMan1,

    That's a great news! Thanks for letting us know! smiley

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