Last post made 29 days ago by Complaints Moderator
  • Started by
  • daskaten
  • United States Newbie 7
  • last active 30 days ago

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  • Cyber Bingo will not payout my winnings. Ran me around for a month finally approved my winnings and will not pay me and will not respond to my inqiries.

  • Oops  my username for CyberBingo is ca*****.

  • Hello daskaten,

    Welcome to LCB.

    Sorry to hear that you are facing this kind of issue.

    May we ask if your account has been verified? Is this the first withdrawal with this brand?

    Thank you for your cooperation.

  • Yes it absolutely has, I been playing there for years and years and yes have been paid out before several times.

  • The casino rep is looking into your case and she'll soon get back to us with the feedback. Keep an eye on this topic. 

  • Dear daskaten,

    Apologies for the delay, and thank you for your message. As per our conversation with our accounting team, your withdrawal will be paid by next week. The reason for the delay was our third party processors' temporary holdup with your withdrawal method. Your withdrawal will now be sent via bank wire transfer.

    Best regards,
    VG Team 

  • Thanks Vegas Crest rep for your reply,

    @daskaten please let us know as soon as you receive the payment so we can close this topic. 

  • Thank you everybody!!! I really appreciate that and thank you for the email and reassurance.

  • daskaten wrote

    Thank you everybody!!! I really appreciate that and thank you for the email and reassurance.

    Thanks for letting us know. We'll mark this case as Resolved. 

  • Good Morning,

    It has not as of yet been resolved. As of today, I have not received the wire transfer.


  • Sorry daskaten for misunderstanding.

    We will Reopen this complaint and reach out to the casino representative about your status.

    Keep you posted!

  • Thanks so much.

  • Dear daskaten,
    Apologies for the delay, and thank you for your message. Our accounting will be sending you an email soonest regarding your pending withdrawal.
    Best regards,
    VG Team 

  • Hello daskaten,

    Please update us on your case as soon as you receive some information.


  • Dear daskaten,
    We are pleased to in form you that your payment has been sent via btc, and hopefully you have received it.

    We apologize for the delay, and I hope to see you at CyberBingo.

    Best regards,
    VG Team 

  • Hello daskaten,

    Can you confirm the casino's reply, and we will mark this case as Resolved!

    Keep us posted.

  • They paid me! Thank you everyone for your help!

  • Hello daskaten,

    Thanks for the update!

    We will mark this complaint as Resolved!

    Enjoy your winnings money

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