RESOLVED: Ozwin casino verification

Hi, I'm on day 3:for ozwin verification n gonna on post til gets taken care of for everyone's knowledge. I really like the casino at ozwin n will b a long time loyal customer if they can make this happen quickly. looking for a casino that's literally instant withdrawals,belts see how ozwin does

Username is *******

Can anyone please help me with ozwin verification thx

HI kcturnr75,

When checking the Ozwin Casino reveiw page, it seems that KYC may take 3-5 business days.

Please be patient and hopefully you will receive the reply soon. If they don't verify your account within 2 days, please get back to us to assist you further.

Well going on:7-8 days now I think been verified days ago n payout still shows requested even they said b paid out by today.v not good keep customers this way cause I play alot n ike their site but not gonna play somewhere this slow 

Now they're asking about my location or something as I move alot every so often for work, sounds like they're stalling or something for some reason, they just need send like said they would, ugggg

So, so ridiculous now they saying that they got info about moving around for work it'll b entered in the system n will be anotherv3-5 days before send payout, ru kidding me this should never happen, completely unprofessional, I need speak to a supervisor there n won't let me ..someone helppl me please......?!.!.

Attached r chat about run around on payout, absolutely ridiculous stalling or whatever doing to no send payout

More attached from chat in now

More attached , disconnected me n now want me to survey lol, seriously 

Hi kcturnr75,

Thanks for your feedback.

Please private message us your casino username so that we could contact the casino rep and try to assist you.

I need a mediator to help or a ozwin supervisor 

Hi kcturnr75,

Thanks for sending your account details. We have forwarded them to the casino rep and as soon as they reply, we will update you here on the thread.

Thx this is just so aggravating I appreciate t

They keep acting like gonna send n then don't, now say my birthday don't match that of my id, in a email, n to confirm it and explanation of why it's different. I explained that the site was sending me back every single time I tried to submit birthday etc n I always doublevchrck everything is right, but I guess after 5-6;time of send me backwards it finally sent me forward submitted, I may of accidentally hit may or something instead of April or the system glitchy again n just sent thru before I really was able to double check it. Either I explained n told em my birthday is 4-19-1984. I have sent them multiple multiple different pics of me with my id in hand legible. Also, why didn't they go ahead and fix this before verifying me? I thought that's what all verification process is for is to make sure have all the info correct n establishedvl for future payouts n deposits? Anyway haven't heard back from em yet prolly say b 3-5 more days to that verified. if they'd just send my winnings I'd already would've redeposit most of it n been playing for days now instead not playing n deciding this site might b too aggregating. But if they'll just send the money n reply to confirmation email on my birthdate I b happy to continue play there as long as this all behind us the next is an actual instant 

Hi kcturnr75,

We've sent them a reminder. Hopefully we will receive any response soon.

Ozwin casino payout still hasn't been made going on bout week or week n a half, this needs b done today please 

Hi kcturnr75

The casino rep requested an update yesterday from the relevant team to see what is happening and what they can do and will respond as soon as they can. Please be patient, and we hope to receive the response soon.

Getting a bit ridiculous, now says everything confirmed it'll be 2-3 business days so that means next week when only takes few seconds to push a button on Bitcoin 

Hi kcturnr75,

We reminded them of the feedback again. Hopefully, this time to provide you with the response.

K thx will see if get today

Hi kcturnr75,

We have just received the feedback from the rep:

There was an error with his date of birth. He registered with a date that didn't match the official documents he sent us. The issue has been resolved, and his withdrawal was approved today. Our payment team has informed him by email.

Please confirm when you receive your money.

Thank you. 

Hi kcturnr75,

We have just received the feedback from the rep:

There was an error with his date of birth. He registered with a date that didn't match the official documents he sent us. The issue has been resolved, and his withdrawal was approved today. Our payment team has informed him by email.

Please confirm when you receive your money.

Thank you. 

Hi kcturnr75,

Please let us know if you received your money. Thank you. 

Hi kcturnr75,

Since we received no response from you and the casino has provided us with the resolution details, we would need to close the complaint and mark it RESOLVED.