RESOLVED: Pacific spins casino

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Last post made 28 days ago by Complaints Moderator
Shelbs78
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  • Shelbs78
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  •  

    PACIFIC SPINS CASINO 

    RIP OFF

    I have been trying to verify my ID with this casino since 11/23.  I keep getting that they need a selfie with my face and ID.   I have sent 6 different emails with 5 different selfies.  Last sent email to pacific spins on Jan 19 2024.  Today Jan 23 2024 I received a email with the same text.  

    Hi Shelby,

    Hope that you are well and safe.

    Could you kindly send new selfie holding your ID with all subtleties.

    We sympathetically request how you might interpret these necessities.

    We are obliged to safeguard you and your own information to empower you to play securely and to take care of your rewards in a protected manner. 

    Kind Regards,

    Phoebe

    Banking Pacificspins

    Your request number: 395***

    SAME EMAIL EVERYTIME.  I CANT CONTACT THE HELP CAUSE MY ACCOUNT IA LOCKED. 

    USER NAME: sh****

  • Hello Shelbs78,

    First of all welcome to LCB! Glad to have you here. smiley

    Thanks for sharing your casino credentials. We will reach out now to the casino to inquire about your verification status.

  • Hello Shelbs78,

     

    We hope that you're well.

     

    Please note that we have contacted our Banking Department regarding the status of your account verification. We have been informed that the documents you have sent have expired and because of that the Verification procedure cannot be completed.

    To have your account verified, simply provide documents that are up to date and the procedure will be completed in no time.

     

    Thank you for your understanding.

     

    Kind Regards,

    Pacific Spins Management

  • Hello Shelbs78,

    Do you have any updates for us?

    Regards,

  • I am having the same issue!! I needed to update my profile info as well as get my profile verified so i can withdraw my funds and i sent the selfie with todays date etc. as well as the documents needed to change my account info and verify and I get a response saying "Hi Pursalonspa,

    Hope that you are well and safe.

    Your information from the reports you sent doesn't match the information from your record, kindly send legitimate archives, additionally the nature of the photographs doesn't meet the standards for this reason. 

    Kind Regards,

    Phoebe

    Banking Pacificspins

    Your request number: 3954****

    its as if they didnt even read my email with the information stating im changing my profile info as well. Ive emailed them a few more times with all relevant documents and have not heard a response. no casino takes this long to verify. its shady.

    please help!! 

    Username: janetc*****

  • I'm having the same issue with bonus blitz... these casinos just don't want to pay people it's ridiculous. 

  • can you please help me finalize the verification of my account where they dont just respond saying my information doesnt match what they have on file.( when i went over a million times how the name in my profile section needed to be updated). Ive sent them my license, selfies, and even my ss card at this point. I cant see how this isnt verification enough lol. username: janetc****

    thank you!!

  • The last email i sent has a photo of my Drivers License.  That clearly shows it is not expired.  Can you please advise what is required to complete this verification process in expeditated manner.

     

  • The last email I sent has a photo of my Drivers License .   Clearly you can see it does not expire until 2025.  I have attached a copy to this reply

  • Hello micheledibartolo,

    Thanks for sharing your casino credentials with us!

    We will reach out to casino representative to inquire about your case.

    Keep you posted.

  • Hello watty2193,

    Did you post a complaint on our forum regarding your situation?

     

  • Hello micheledibartolo,

     

    I hope you're well.

     

    Please note that we have contacted our Banking Department regarding your account and received the following information. 
    The profile update you wished to make cannot be done. When registering your account, as stated in the Terms & Conditions of the Casino, you are obliged to input true information. 
    Nonetheless, the information you wanted to replace has already been used to register another account, hence, the Banking Department informed you that the Account Verification cannot be completed.

     

    Thank you for your understanding.

     

    Kind Regards,

    Pacific Spins Management

  • Hello Shelbs78,

     

    I hope that you are well.

     

    Please send new photos of yourself holding a valid document by email to banking@pacificspins.com.
    Also, please make sure that the details on your ID/Driver's License are clearly visible.

     

    Thank you for your understanding.

     

    Regards,

    Pacific Spins Management

  • Hello micheledibartolo,

    Considering the casino representative response, we will mark this case as Resolved as we received proof of his statement.

    Thanks for your understanding.

  • Hello Shelbs78,

    We will mark this case as Resolved considering the casino's representative reply.

    If you happen to experience further issues after you send new documents, we will Reopen the complaint.

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