RESOLVED: Pacific Spins Casino - KYC Issue

Several days ago I won $50 on a ndb. I met playthrough . They of course pulled the kyc card. I sent them my bank statement and 5 copies of me holding my license. Thry respond back a day later they need ANOTHER picture of me holding my license. So i sent 5 more all very clear photos. Now nothing, several days they refuse to answer emails and I still cant withdrawal my $50 because I need to kyc..this is such a scam!!!

Disputed amount: 50$

Casino: Pacific Spins Casino

Case #: 2940

Hi tfry80038003,

Thank you for reaching us.

When checking the Pacific Spins review page, it seems that KYC verification may take 1-5 business days.

Please be patient and hopefully, you will receive a reply soon.

If they don't verify your account within 5 business days from your last verification submission, please get back to us to assist you further.

Thank you

The problem is they keep resetting the clock saying I have submitted images that dont meet their standards. My photos are PERFECTLY CLEAR PERFECT! I SENT TEN YES 10 PHOTOS SO THEY COULDNT COME BACK WITH THIS CRAP..BUT GUESS WHAT??? THEY EMAILED ME 20 MIN AGO THAT THRY CANT MAKE OUT MY IMAGE@!! COME ON THIS SITE IS A SCAM PERIOD..THIEVES 

And another thing, I have been a vip player on yabby, extreme, limitless and brango for SEVERAL YEARS! WHY DO I HAVE TO VERIFY HERE? I ONLY VERIFIED ONCE ON YABBY AND IT ALLOWED ME OPEN ACCESS TO ALL THE OTHER SITES...WHY IS Pacific spins scamming me???

Hello tfry80038003,

We trust that you're well.

Thank you for sharing your grievance with us. We'd like to inform you that we have reached out to our Fraud & Risk Department and inquired about the status of your Account Verification. We have been informed that due to the fact that the photographs you provided are of insufficient quality (blurry) they cannot be used to complete the verification procedure.
We'd like to kindly ask you to provide a new set of photos so we could finalize the procedure and approve your account. The moment you have sent the new photos in, please contact us immediately so we can expedite the verification procedure.

Thank you for your understanding!

Kind Regards,
Pacific Spins Management

No I have sent TEN YES TEN!! 10 PHOTOS OF ME HOLDING MY LICENSE! I HAVE BEEN VERIFIED ON YOUR SISTER SITES AND A VIP PLAYER ON ALL OF THEM.. WHY WOULD YOU TREAT A VIP PLAYER SO POORLY? I DO NOT CARE ABOUT THE $50 I WON.. I WANT TO PLAY FOR REAL!!!

Now I'm not able to get the kyc form. Seriously! Keep the $50 I won I just want yo play for real vip money not chump change!!!

Clear as day

Here you go. I now can not get your site to give me access to the kyc form..

Now I sent new photos to the document team, I emailed management as they requested above AND NOTHING!!!!!

I have followed everything they asked and they posted on lcb to contact them directly after I resubmit my photos. I did contact management twice and NOTHING!!! SO NOW WHAT???

Disputed amount: 50$

Casino: Pacific Spins Casino

Case #: 2942

LCB CAN YOU HELP ME OR NOT???? 

Hello tfry80038003,

We kindly ask you to refrain from submitting new complaints, as we will be merging them with existing ones that address the same topic.

In the meantime, we are in contact with the casino rep regarding your case and trying our best to resolve your complaint.

Thank you for your understanding and cooperation.

Hello tfry80038003,

We trust that you're well.

Please note that our Fraud & Risk Department reviewed your latest photographs and approved them.
We're happy to inform you that your account is now fully verified. To avoid any future delays or issues with account verification, please make sure to provide photos of increased quality.

Thank you for playing at Pacific Spins Casino and Congratulations on your win!

Kind Regards,
Pacific Spins Management

Hello tfry80038003,

Since we received an answer from the casino rep and they approved your verification, we will mark this complaint as RESOLVED.