RESOLVED: Pacific spins verification

Hi,

So I signed up with Pacific spins casino because they, like their sister sites, told me verification wouldn't be required as long as I use crypto. And sure enough I go to do my first withdrawal and bam denied requiring verification. Straight up bait and switch. Anyways I sent them what they requested. And no response. Can I get some help with this?

Dear Burkedub,

Please be advised that the verification process is a standard procedure in every online casino before withdrawals. Even in cases where it is not mandatory, the casino may still request the necessary documents for verification at its discretion, which is stated in Pacific Spins Casino's KYC Policy too:

The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user.

Before we contact the casino representative regarding this matter, could you please clarify how you were informed that verification when using crypto is not required? Was it communicated to you via live chat or email? Additionally, it would be helpful if you could provide a screenshot of the conversation or the email through a private message.

Thank you for your cooperation.

Dear Burkedub,

Thank you for providing your casino username. We've contacted the casino to check your account. Please keep an eye on this thread for further updates.

Hello Burkedub,

We trust that you're well.

Please note that your account has been successfully verified this morning.
Should you need any additional assistance, please do not hesitate to contact our Customer Service.

Thank you for choosing Pacific Spins!

Sincerely,
Pacific Spins Management

Hello Burkedub,

Could you please confirm.

Thank you

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.