RESOLVED: Pantherbet Casino - Account Issue

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Last post made 2 months ago by njanjam
Mugelo Moema

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  • Mugelo Moema
    • Started by
    • Mugelo Moema
    • at Jan 20, 26, 05:21:48 AM
    • South Africa Newbie 5
    • last active 1 day ago

    Hi I'd like to know why is the bonus code don't want to be activated

    Casino: Pantherbet Casino

    Case #: 3909

    Submitted via LCB complaint form
  • njanjam
    • Replied by
    • njanjam
    • at Jan 20, 26, 05:38:20 AM
    • Serbia Moderator 3058
    • last active 2 days ago

    Hi Mugelo Moema,

    Thank you for reaching out to us, and we’re sorry to hear that you’re unable to redeem the bonus. Based on the screenshots you provided, it appears that not all bonus terms and conditions were met.

    • Have you contacted the casino support regarding this issue?
    • Was your account verified before you attempted to redeem the bonus?
     

    According to the terms we found for this sign-up bonus, successful verification is required to redeem it:

    The bonus code for the registration bonus is HIPANTHER. To receive the bonus after registration, you must complete the verification process in the Profile section and then enter the bonus code in your profile.

    Please let us know if you still need assistance.

  • Mugelo Moema
    • Replied by
    • Mugelo Moema
    • at Jan 21, 26, 06:48:48 AM
    • South Africa Newbie 5
    • last active 1 day ago

    Still not received 

  • njanjam
    • Replied by
    • njanjam
    • at Jan 21, 26, 08:15:52 AM
    • Serbia Moderator 3058
    • last active 2 days ago

    Hi Mugelo Moema,

    Please see our response above. Is your account verified?

  • njanjam
    • Replied by
    • njanjam
    • at Jan 23, 26, 07:24:03 AM
    • Serbia Moderator 3058
    • last active 2 days ago

    Hi Mugelo Moema,

    Could you please let us did you managed to verify your account and redeem the bonus?

  • njanjam
    • Replied by
    • njanjam
    • at Jan 26, 26, 07:06:20 AM
    • Serbia Moderator 3058
    • last active 2 days ago

    Hi Mugelo Moema,

    Since we have not heard back from the member, and considering the nature of this case (KYC to activate bonus), we will therefore consider Case #3909 as RESOLVED.

    If the member contacts us again for further assistance, we will reopen the complaint.

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