RESOLVED: Parimatch Casino - Account Issue

I deposited 2300 Rs via Binance Pay and won extra 4000 Rs on parimatch but I was blocked when I tried to withdraw money from gaming account. Initially they asked to complete verification, so I provided all documents on 3/01/26 and verification was completed and accepted but account shows blocked till today . Even after following more than 30 times I get the same answer to wait or they ask bank statement again and again. Please help me to unblock my account and withdraw my money.

Disputed amount: 6531₹

Casino: Parimatch Casino

Case #: 3934

Hello Sachidananda S V,

First of all, welcome to LCB.

We’ve forwarded your complaint to the casino representative and requested clarification regarding your case. We’ll inform you as soon as we receive their response.

In the meantime, could you please provide us with a bit more information? Specifically, what explanation did you receive from the casino, did you submit a bank statement, and what exactly did they state was the issue with your documents?

Thank you for your cooperation.

I have submitted all required documents for verification as per their request and it was approved too. 

Next they asked for bank statement for some particular transaction so I provided the same and one of the deposit was done via Binance Pay so I provided the screenshot for the same.

And I got reply that my deposit was successful but the issue was never with deposit, it was with withdrawl and account block. 

And after some days I mailed them again to follow up on the issue, they informed that they are waiting for reply from their billing department. This same reply I got for some 10-15 days. 

Yesterday I mailed them again to follow-up , but again they started asking for the bank statement and again same procedure.

And also I have case number for your reference : 64548750

Thank you for the additional clarification, Sachidananda S V. Please keep an eye on this thread for further updates.

Hi , 

I wanted to update you that 2300 INR was paid through Binance Pay and screenshot for that is attached in the mail.

For your kind information 2300 INR =~ 24.75 USDT.

And also I have attached parimatch deposit history screenshot for their reference in which it is clearly mentioned that it was deposited via Binance Pay .

But the support team is asking for bank statement for that transaction, how do I even give bank statement for the transaction that was done through Binance Pay. But for other transaction that was done through UPI , I have provided bank statement.

Again and again I am getting same reply from them. They are not even mentioning clearly on how to give them alternate for that.

Dear Sachidananda S V,

Thank you for the detailed explanation and the screenshots.

In this case, the appropriate proof would be the Binance Pay transaction details, including the transaction/order ID, date, amount, currency (USDT), and confirmation status. Could you please confirm that you have sent those to the casino? 

Also, feel free to send us those proofs via private message if you would like us to forward them to the casino rep. That said, we still haven't heard back from them, so we will send them a reminder.

Thank you for your cooperation.

I have shared proofs to you privately.

Please check.

Thank You.

Thank you for sending the screenshots, Sachidananda S V. We will let you know once we hear back from the casino rep.

Hello Sachidananda S V,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hi ,

I got an update from them. The issue is now resolved and my account is unblocked. 

Thank you for your time.

Thank you.

Glad to hear that! You are most welcome. 

We will now mark Case #3934 as resolved.