CLOSED: [Due to the casino’s unresponsiveness]: Parimatch Casino - No Payment Issue

In morning when I created Withdrawal request they declined 2 or 3 times after that I concerned with chat support they created a ticket for verification unblock With 10 min my ticket resolved, I placed here 1000 bets ,now they blocked my all payment method I literally cant Withdrawal. When I concerned them the chat support agent closed my chat

Disputed amount: 330$

Casino: Parimatch Casino

Case #: 3897

Hi John Austin,

Thank you for reaching out to us. Sorry to hear that you are facing this kind of issue.

We will forward your username to the casino so they can check on their side why your account was blocked.

In the meantime, could you please share a few more details about your case:

• Was your account verified?
• Is this your first withdrawal from Parimatch Casino?
• From which country did you access the casino?
• Did you use a VPN?

Please keep an eye on this thread for updates about your complaint.

Hi njanjam

Yes my account is verified, I m accessing from india not using any vpn.

Yes its parimatch 

Hi John Austin,

Thank you so much for providing us with more details. We have forwarded your complaint to the casino.

Additionally, did you use any bonus for that win?

No it was real money I placed there 1000 bets but never happened but from last 2 days 

Any update 

Hi John Austin,

We will let you know once we receive an update.

Hi John Austin,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet.

Thank you for your patience. Has there been any progress on your end in the meantime? 

Hi John Austin,

Unfortunately, we haven’t received any response from the casino.

Please let us know if your case has been resolved in the meantime.

They are terrible 

Hi John Austin,

Unfortunately, we must mark complaint #3897 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We’re truly sorry for the outcome, but the casino representative has chosen not to cooperate or communicate with us. If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.