I request withdrawal at PH Casino.. The first withdrawal I did via Skrill took almost 8 business days pending. Now here I am waiting on day 20 business days of my second withdrawal... I am still waiting... It is really annoying that they don't stick to their timeframes for payouts. Their support never responds so it's frustrating. Thank you.
UNRESOLVED: PH Casino delay withdrawal
- Started by
- qwertyz
- Sr.Newbie 15
- last active 5 years ago
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- Replied by
- MelissaN
- at Dec 28, 18, 03:12:19 PM
- Moderator 15228
- online
qwertyz wrote:
I request withdrawal at PH Casino.. The first withdrawal I did via Skrill took almost 8 business days pending. Now here I am waiting on day 20 business days of my second withdrawal... I am still waiting... It is really annoying that they don't stick to their timeframes for payouts. Their support never responds so it's frustrating. Thank you.
Sorry to hear that. Please provide me with your casino username. We're going to notify the casino.
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- Replied by
- MelissaN
- at Jan 10, 19, 04:27:31 AM
- Moderator 15228
- online
Sorry to hear that. We still haven't heard from them although we sent several reminders so far. Lots of people are waiting for their payouts. We'll try again today if we don't hear from them you can go and file a complaint to their regulatory body. Maybe they can help you.
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- Replied by
- milo44
- at Jan 11, 19, 07:27:01 PM
- Sr.Newbie 16
- last active 5 years ago
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- Replied by
- MelissaN
- at Jan 15, 19, 01:17:44 PM
- Moderator 15228
- online
We never hear back from them. We added them on the Warning list since there are so many unresolved complaints. We advise you to file a complaint to their regulatory body and see if they can help you in this case as we don't get any updates from them.
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- Replied by
- MelissaN
- at Jan 21, 19, 08:13:15 AM
- Moderator 15228
- online
I doubt anything will change, unfortunately.
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- Replied by
- qwertyz
- at Jan 26, 19, 03:35:08 PM
- Sr.Newbie 15
- last active 5 years ago
finally they send me e-mail '' We will cancel you withdraw and please split in $500 so 4 cashout of $500 so we will process $500 rigth away and the others very soon after."" anyway Its already 5 business days I request 500 Euros and there is no withdrawal... The terrible service and everything else from Usoft Gaming.
They deserve the place on the blacklist and stay away from this usoft gaming websites!
www.betswagger.com
www.pornhubcasino.com
www.ph.casino
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- Replied by
- MelissaN
- at Jan 28, 19, 02:06:51 PM
- Moderator 15228
- online
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- Replied by
- qwertyz
- at Jan 28, 19, 05:24:37 PM
- Sr.Newbie 15
- last active 5 years ago
You are talking like you are customer support from Usoft ? Yes, most important thing after all I will get my winnings but not like after 3months before I request withdrawal. so this worse Usoft gaming services deserve to be in blacklisted casinos! Its worse casinos service ever I played! When player are deposit, there is no problem but when players request withdrawal than real game is loading... 2k cant withdrawal, split it in 4 and wait each month 500 euros! Excuse me but are you kidding me ???
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- Replied by
- MelissaN
- at Jan 29, 19, 05:20:58 AM
- Moderator 15228
- online
Thanks for your feedback, qwertyz.
I do agree with you that it took too long for them to cashout your winnings, I mean you are still waiting for it, it's not a good business practice and it's not a good image for the brand as well. What I wanted to say is that it's better to be a little bit more patient and wait for your winnings than not to get it at all. Better something than nothing. You have been waiting for months for your winnings,I think it's worth waiting a little bit longet and get it in the end. It's your decision later whether you want to play there or not. We want to thank you for bringing this case to our members' attention. They have a real picture now and can decide themselves.
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- Replied by
- MelissaN
- at Feb 12, 19, 04:50:56 AM
- Moderator 15228
- online
Sorry to hear that. Can you please tell me what how much money left?
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- Replied by
- Mojo Jojo
- at Feb 12, 19, 02:19:54 PM
- Super Hero 1212
- last active 3 years ago
I know I should stay away from those casinos, their casino theme only is a bad sign but thank you for the warning.
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- Replied by
- qwertyz
- at Feb 17, 19, 05:10:24 PM
- Sr.Newbie 15
- last active 5 years ago
Its like a joke! I request 500 euros and their answer after 2 weeks. Hi, We just cash you out 300 the other 200 will be process, once skrill process our wire. 200 will be process and then. I check my account. They refund 200 to my account. so this casinos even cant pay out 500 euros Please stay away from this casino!
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- Replied by
- Peter Baker
- at May 06, 19, 12:33:22 AM
- Newbie 1
- last active 4 years ago
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- Replied by
- JC666
- at Dec 03, 19, 08:39:06 PM
- Newbie 3
- last active 3 years ago
Oh wow I wish I saw this post a while ago.
Used PH casino a few months back and withdrew loads to my debit card. No issues whatsoever in August this year.
Decided to have a punt mid November, doubled up my deposit and thought I'd cash out and treat my family to an early Christmas present with my winnings.
Oh... Wait... What?! They've taken away the ability to withdraw to debit card?! But you can still deposit to them with it.
Right, whatever, I've a skrill account so I'll try that instead.
"You must first make a deposit via skrill before you can cash out."
Fair enough, I'll deposit.
Wait a minute, sign in to my skrill via the deposit method and am met with "This merchant can't accept Skrill deposits."
What the hell does that mean?!
Ask their support team, who in fairness have been quick with their replies to me, however I just get told that their withdrawal to card is "undergoing maintenance" and was promised a week or two until it was back up to cash out to, but offered to try the bitcoin withdrawal method instead for the mean time.
Never used bitcoin, never been interested so decided to wait.
Two week later, still nothing, still advised its undergoing maintenance and will be up soon.
Venture through all withdrawal methods and bite the bullet and create a bitcoin wallet on coinbase.
Of course, had to deposit via that method before I could withdraw and did exactly that.
HUZZAH, I FINALLY WITHDREW MY BALANCE!! And better still it says on the withdrawal it would be within 1 minute to 1 day processing. Great?! Not great...
5 days later its still showing as "pending" and after numerous emails with William in their support he's supposedly escalated to his manager to process ASAP.Now... I've read this, I'm doubtful ill ever receive my money, which is heart wrenching considering it's MY money fair and square, so what gives them the right to hold on to it longer than their "withdrawal time process" takes? I (stupidly) already told my wife and child that I'm splashing out on them in the days to come.... Now the disappointment is imminent when I have to break it to them that the Christmas treat I mentioned is cancelled because some greedy company is holding my money.
Avoid this casino and its subsidiarys like the plague. If I ever get my money... Not another penny will be spent with them. Shame really, I really like their live party blackjack.
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- Replied by
- sam vassilly
- at Jan 08, 20, 01:52:35 PM
- Newbie 5
- last active 4 years ago
hi,
I have recently deposited and played on PH casino, I have been trying to cashout through credit card as that is my only option but i am not succesful and i dont own any crypto account as i understand that to be the option that works.
It looks like they are trying to delay verification for me to withdraw, i have sent them multiple request through form on the website but no answer.
I also have never received any sort of email regarding verification process to withdraw.
could someone help me with that?
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- Replied by
- Bitspender
- at Jan 08, 20, 05:33:40 PM
- Super Hero 1354
- last active 2 years ago
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- Replied by
- sam vassilly
- at Jan 08, 20, 07:39:28 PM
- Newbie 5
- last active 4 years ago
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