RESOLVED: Ph casino, waiting for over two months

Hi  :)

I have been waiting since 22. 6. to withdraw 3466.25€ of winnings.
So far I have uploaded all my documents in June.

They mostly do not reply to messages and aren't informative when they do. At one point they asked additionally for Skrill screenshots of my deposit which they got right away and that ways it; nothing has happened on their part.

Usename is mkrasic and I still did not even get verified, let alone been able to request a withdrawal. Their system is setup so that you cannot request until they verify you, and even though they say it takes days it has been months now.  :(

Hello Kr,

Sorry to hear that. We're going to contact the casino regarding your withdrawal request. Keep you posted.

Hello kr,

We still haven't received any reply from the casino, so we've sent them another reminder email this morning.

From Pornhub casino to PHcasino, there's must be something wrong about them. Probably stole the trademark of the porn movies portal. Anyway, I've never interested in their casino, how shallow could you be naming your casino after a porn website? Anyway, I wish you the best with completing your witdrawal.

"The reason we are using ph.casino is because Pornhub is blocked in many countries so we decided to name it this way to get more market penetration."

what a pun..well in this case if you don't have money you can't penetrate. So pay or stay away.

So did Kr get verified

I assume this was a question ?

Melcb posted today that they still haven't responded to the email which I think very rude but I guess if the other party doesn't want to co-operate, all you can do is wait...and wait. Phcasino is a big fat no go that is for sure.

@Sydney - did Kr get verified?

 No, Kr still didn't get verified and we still haven't received any reply from the casino.

I have sent all my files sometime in June I think?

Then a couple of months later they asked for a screenshot of my Skrill. So I would assume they did look at something (they had to, in order to ask for something else) and checked out everything else at that point. :)   But I do not know.
I sent that imediatelly. That is the easiest thing.

I still am not receiving anything from them. :(

Hello Kr,

We still haven't received any reply from Ph.Casino, but we'll keep trying to get in touch with them.

Thank you for that    :)

Hello Kr,

We've received a reply from the casino that they will look into your account and get back to us. Keep you posted.

Keeping my fingers crossed.

I will let you know if there's news and I hope to get the money soon!  :)

Hello Kr,

Did you get verified? The casino advised us that they would look into your account and get back to us, but they didn't get back to us yet.

Hi  :)

Yes, I have just logged in and I am verified! I did not receive any e-mails from them but I can now enter my cashier.  :)

I have made withdrawal requests now. I will keep everyone posted.  :)

Hello Kr,

We’re glad to hear that. :) Please keep us posted.

I hope you get your money.

@ Kr - any updates regarding your payout? 

Nothing so far. :(

Thanks for the update. We'll ask the casino when you can expect the money. Keep you posted. 

I was wondering if the player Kr received his money already? He hasn't been online since his last post/update.

I have not received my money, no. :(

We are still waiting for them to tell us when the money will be in your account. We sent several reminders so far. The rep was traveling so it might be the reason for his slow response. 

Thank you for that   :)
I hope it works!  :)

Hi Kr,

Just to check if you have heard back from the casino. Please keep us posted. 

No news, I just at one point got a reply that asked for my username.
As if they cannot find me through my email address. I replied with it, nothing else has arrived from them.  :(

I have not received the winnings. :(

Thanks for the update. We sent several reminders too, asking about your withdrawals but we still haven't got the reply.

I still did not receive anything.  :(

As mentioned before, they have not even replied anything after the email in which they inquired about the username and me sending them my username in a reply.  :(

It seems the chances I will get anything are very low now... :(

Hm! We contacted them again and they promised they were going to sort out all issues. Thanks for letting us know and your patience. We'll try to get in touch again and see what's going on. 

I will make sure to let you know whenever there is news if there is news. :)
So far, though, there has been no news. :(

Nothing this week. :(

Sorry to hear that Kr. We emailed the casino several times about yours and other cases, they promised they'd sort them all out but still nothing. We'll remind them again. You should have got your money a long time ago. 

Yes, I completely agree with you, they really should have done this by now. :(

Thank you for thinking about it and trying to get it sorted!  :)

I still did not get anything. I have just logged in there.
My cashouts are still showing as pending. :(

They broke another promise. We emailed them several times and each time they promised they'd take care of all complaints and still nothing. We'll keep on trying. We might add them to the warning list because of many unresolved issues. 

Hi Kr,

We have heard back from them and they are having issues with Skrill, they are pushing to try get payment made soon but they are unfortunately constrained by the team at Skrill to sort out the issues. Payment will be done, just taking a bit longer then expected. Please remain patient and rest assured we will be following up to make sure payment is received.

Okay, keeping my fingers crossed  :)

The casino let us know that the money has been paid out to your account. Please confirm as soon as you get it. 

Oh my god, yes, they did pay out!

THank you so, so, sooo much, Melissa and Mel and everybody!  :)  :)
I am certain this wouldn't have happened without your help!

Awesome. Glad to hear that. Soo happy we could help. Thanks for letting us know. Hope you won't have any similar issues in the future.

Good luck.