UNRESOLVED: PH Casino Withdrawal Issue

Hello, I have been waiting for my withdrawal for 5 months.

There are ＄4000 in total by bitcoin.

I requested to customer support many times, but he says irresponsible things.

He said "You will be paid in the third week of August". But I have not received.

And finally he hasn’t replied to my contacts untill late August.

Would you mind helping me?

Hi ryosyou, 

please private message me your casino username so that we ask The Casino Rep to assist with the issue you are having at PH casino. 

Thanks for sending your account details, the casino rep has been notified.
Keep an eye on this thread for the updates. 

Thanks.

I'll wait for your report.

My contact is being ignored.
When I hid my origin as I contacted by another e-mail account on a trial basis, they responded immediately.
They are avoiding me.

Hi ryosyou, 

We've already sent your account info and the casino rep confirmed that they are looking into your case.

You need to allow some time for them to respond. As soon as we hear from them, this thread will be updated. 

No problem to be waiting. But the fact that my e-mail is be ignored disappoints me.

Do you have any updates?

Because they tell lies without scruple,I can't trust.

@ryosyou - We'll send a reminder email to the Casino Rep. We'll let you know as soon as we get any update. 

@ryosyou - The casino rep advised that they are looking into your case. Keep you posted. 

I can't trust them.But it's a little pleasing that they replied.

Thanks.I'll wait for next update.

I think like this.

It's a lie that they are investigating. And they are reluctant to pay or short of funds.

Always full of excuses.

Hi ryosyou, 

We've emailed them again. As soon as we receive additional info, this thread will be updated. 

I'm sorry for troubling you, Tania.

This casino keeps having problems and keeps having the same problems for a long long time ... 

People should read LCB more carefully and never waste a penny on this casino

Haven't they responded yet?

We're still waiting to receive a detailed update from the casino.

We'll send them another remined. Keep you posted. 

WOW, the complaints just keep on coming from this group. 

No contact from casino.

Hi ryosyou,

We are still waiting for their response. If / when they reply, this thread will be updated. 

Of course they are lying. The casinos constantly lie it's crazy. They lie when they say they investigate with providers when "malfunctions" when you get disconnected on live tables.. when bet is not registered.. when everything in fact. It's all over like plague. It's crazy how they are confident they risk nothing. All these casinos frauding and stealing players acting like they risk nothing.. like they can just not pay... steal/rob/fraud like they are out of reach. They are not tho. They screw so many people all around the world it's only a matter of time before they screw the wrong one hehe. With all that happens in the world, all we see in the news, if i was them i'd be more careful... never know who they messing with. All i know is that if i open the tv one day and see on the news something happened to them i would be the last person surprised. I gave up hope that they would improve since they just get worst and worst. Now they team up and when a casino find a new way to cheat players they all follow suit just like the IP thing now all casinos cheating everyone saying same IP multiple accounts while VPN share sames IP's and even some place in the world entire neighborhood share same IP so they have a lot of fun stealing players one after another.

For now they are obviously protected on higher spheres, but one day they will screw someone they shouldn't and that "protection" will vanish. Money is power, but it has limits. If you still want to play you don't have choice but to find places where they know you and pay you and stick to these places to avoid problems in the future.

There are some people who received payments. But my order has been pending to this day.

Hi ryosyou,

We've received no additional info so far. We'll try sending them another reminder. 

Hi ryosyou,

We haven't heard back from the casino. Do you have any updates maybe? 

No updates...

They last replied to me on August 18

Thank you for confirming, ryosyou. 

They never provided any details about your case although we sent several reminders. 

Unfortunately, there is nothing that we can additionally do to assist you.

At this point, we'll mark this topic as Unresolved. In case you hear from them, or they get back to to us, we'll open the topic again.