REOPENED: 31bet Casino - Problem with withdrawal

Hi Ivisted this casino and used a no deposit bonus , i completed wagering and my balance was 113 euros ,after that I deposited 23 euros  via debit card ,wagered  my deposit once and i  tried to withdraw 135 euros but i could not because it appearead a red message that said that it needs to make at least one deposit with result to be able to withdraw even if i already deposited .I talked with chat 3 times with 3 different employees with purpose to solve this issue and the only solution that gave me is to deposit again via jeton and then to withdraw.One of them tells me that is not possible to make deposit via jeton because i dont appear as a verified member to Jetonbank but the same person after that suggested me to deposit via Jetonbank because i am a verified person.I dont know why i have only this payment option meaning jetonbank option . My jetonbank profile does not let me deposit through euro and through my bank account because of my country. I cant get my winnings please help me lcb ,  all i see is that the 31bet casino does not want to help and pay their customers winnings to withdraw. I asked also not get my winnings but returned my deposit .I want to mention that i can give my iban to casino thus to pay me 

Hello kat spil, 

Thank you for bringing this to our attention and for providing the details of your experience.

From what you have explained, you completed the wagering requirements of the no-deposit bonus and subsequently made a €23 deposit by debit card. You were then unable to withdraw your remaining balance because the casino is requiring an additional qualifying deposit through Jeton/JetonBank.

We understand why this is frustrating, especially since you have already made a deposit and have received conflicting information from different support agents regarding the available payment method and your Jeton eligibility.

Before we proceed, please provide us with your casino username/account ID and, if possible, screenshots of the red withdrawal message and the relevant conversations with support. This will help us present the case accurately to the casino representative.

Once we have this information, we can reach out to the casino and request clarification on your behalf. 

Hello yes exactly !! My username is *****

They are not also polite, and say all the time this cannot be done , i asked to send me the transcript to have evidences they refused it( i found it by myself ) I find alternative solutions they are negative , just stay away save your money !! 

Hello kat spil, 

Thank you for the additional information and for locating the chat transcript yourself.

Please note that we will reach out to the casino representative in order to get more details regarding your case, and we will get back to you via this thread as soon as we have more information to share. 

In the meantime, your patience is highly appreciated.

Hello kat spil, 

We are still awaiting a response from the casino representative and have sent a follow-up request.

We kindly ask that you keep an eye on this thread and inform us if you hear anything from the casino in the meantime.

Thank you for your patience and cooperation.

They answered me that understand my frustation  but cannot provide an alternative arrangement.

They  asked me to check the withdrawal section of my account and use another available withdrawal method, if one is displayed.The issue is that there is no other method.

Hello kat spil, 

We have sent a final follow-up to the casino representative, since we haven't received a reply.

In the meantime, can you please let us know if you have any updates on your side to share with us? 

Looking forward to hearing back from you!

I have update they asked my iban to make a bank transfer manually .I will wait to make all the processes and I will inform you soon , thanks 

Hello kat spil, 

Great news! Please keep us posted. 

Hello kat spil, 

Do you have any updates to share with us? 

Looking forward to hearing back from you. 

Hello !! They answered me that i will receive today the payment. I did not receive it yet.Lets see !! Keep you posted !! 

Hello kat spil, 

Do you perhaps have any updates to share with us? 

Looking forward to hearing back from you!

Yes !! They send my winnings to my bank account. My bank not aproved yet  the transaction but from the side of casino everything that needed to be done it did.You can close the complaint.Thanks for your help and your interest to my issue !! 

Hello kat spil, 

Great news! Thank you for letting us know. 

We will now close this case and mark it as resolved. Enjoy! 

Hi i want to open the complaint again , the funds from bank return to casino account and they informed me that they will send me via crypto my winnings. I sent them my crypto address before 4 days and still not reply me !! I contact chat and they told me that i sent email before 3 weeks which is not true because the last reply for them was 5 days ago . 

Hello kat spil, 

Please note that we haven't received any response for your complaint from the casino. That being said, we will reopen this case and try to reach them once again on your behalf. 

Please keep an eye on this thread for further updates. 

Thank you! 

They contacted me and they said that they will send my winnings tommorow !! Keep you posted!!

I received my winnings !! You can close the complaint !! Thanks for your support !! 

good for you mate    LCB as always 

Hello kat spil, 

Thank you for sharing this great news! We are glad to hear everything got sorted out! 

We'll proceed with closing your case and marking it as resolved. 

Enjoy!