UNRESOLVED: Chumba Casino complaint

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Last post made 1 year ago by Anchi
Martha Prada

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  • Martha Prada
    • Started by
    • Martha Prada
    • at Sep 21, 22, 08:10:56 PM
    • Newbie 1
    • last active 1 year ago

    It happens to me yesterday, and I wrote an email and they replied to me it says that my account is deactivated for undegoing review and it'll take 72 hours to get any confirmation, apparently it happens to many people in US, for no reason..

    My Chumba email is mafald*****@gmail.com

    Hope I can get back soon as you...

  • Berks
    • Replied by
    • Berks
    • at Sep 22, 22, 01:26:57 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hi Martha Prada

    Thanks for sharing your account details with us. We will reach out to Casino representative regarding your concern. Keep an eye on this thread.

  • Berks
    • Replied by
    • Berks
    • at Sep 29, 22, 04:12:57 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hi Martha Prada,

    We still haven't received any update from the Casino thus far. We will send a reminder email, hoping that we will get some information about your issue.

  • Anchi
    • Replied by
    • Anchi
    • at Oct 01, 22, 01:54:19 PM
    • Serbia Admin 12335
    • last active 7 hours ago

    Thanks for this post from:

    Hello Martha Prada,

    Unfortunately, we haven't received any response from the Casino thus far. We'll send them a reminder in hopes that they will respond.

  • Anchi
    • Replied by
    • Anchi
    • at Oct 04, 22, 11:28:59 AM
    • Serbia Admin 12335
    • last active 7 hours ago

    Thanks for this post from:

    Hello Martha Prada,

    They don't want to cooperate. We just got a reply from the casino support team. Namely, they can't share any info about players' accounts with a 3rd party.

    "We appreciate your concern. However, please understand that we do not disclose any information about our players' accounts except to themselves. Kindly suggest the involved players to contact us using their registered email accounts. We thank you for your cooperation."
     

    Unfortunately, there is nothing we can do to help you. 

    We consider this case unresolved.worn_out

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