CLOSED [due to the casino's unresponsiveness]: Eurobets Casino

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Last post made 12 days ago by JovanaV
jaspam4111
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  • This complaint is in regards ot Eurobets Casino.

    I have made several deposits with this website with only 1 $500 withdrawal in over a year playing.. On August 16th 2024 I won $1,000 while playing. I submitted a payout request on that day. It is now almost 2 months later and I still have not received my payout. 

    The payout is still in "requested" status. Every time I reach out to chat I either get ignored or I get told "technical issues you'll get it soon," "I have to talk to my manager," "the finance team is processing it" or "you'll get it soon." Nothing has changed in 2 months and they still continue to advertise "instant withdrawals on bitcoin."

    I have sent over 40 emails to their support and customer support emails. On Oct 2nd, I finally received a response from their support email saying they are processing the payout and I should receive it in 24-48 hours. Of course, after 48 hours I never received it. When I followed up via chat I talked to "christopher" who said they "have a lot of withdrawals to process and I'll receive it soon." I followed up via email on the 5th, 6th, and 7th (today) and the only response I received was from Grace (customer support) saying they're working on it but didn't give me any kind of timeline. 

    I have screenshots of the withdrawal still pending and all of the times that I was promised when I'd receive it. 

    This website is the biggest scam. Stay away.

    Rated:

    / 5

  • Hello jaspam4111,

    First of all, welcome to LCB. 

    If you want us to contact the casino rep regarding this please send us your casino username via private message.

    Thank you.

     

  • Hello jaspam4111,

    Thank you for providing your casino username. We contacted the casino rep and inquired about this matter. Please keep an eye on this thread for updates.

  • Okay thank you, will do.

  • Hello jaspam4111,

    We've contacted the casino rep and asked for an update regarding your case. Keep you posted.

  • Hello jaspam4111,

    We've got an update from the casino rep stating that their team is working on your case. Keep you posted.

    Thank you for your patience.

  • Hello jaspam4111,

    We've contacted the casino rep and asked for an update. Keep you posted.

    Thank you for your patience.

  • Hello jaspam4111,

    We've contacted the casino rep again and asked for an update. Hopefully, we will hear back from them this time.

    Thank you for your patience.

  • Dear jaspam4111,

    Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

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