UNRESOLVED: Buzz Slots Complaint

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Last post made 7 years ago by MelissaN
monteverde
  • Started by
  • monteverde
  • Argentina Sr. Newbie 34
  • last active 5 years ago

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  • monteverde
    • Started by
    • monteverde
    • at Oct 17, 18, 08:50:08 PM
    • Argentina Sr. Newbie 34
    • last active 5 years ago

    I have a problem with Buzz Slots casino.
    I deposited 20 euros and played baccarat and won 24 euros.
    I requested a cash out of 24 euros.
    I looked around in the casino site and found out that I need to upload verification documents.
    I upload a proof of identification and proof of address.
    I did got get any update from the site if they have verified or rejected my documents.
    i tried contacting them in their support message box but I did not get any response from them.
    I think they are ignoring me and my cash out has been pending since September 17th.
    I would like them to respond to my query, verify my account and send my cash out.

    Rated:
    Buzz Slots

    0.1/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 18, 18, 05:52:02 AM
    • Serbia Almighty Member 15546
    • last active 1 year ago

    Hi monteverde,

    Could you please provide me with your casino username so we can ask the casino to look into your account and tell us why you haven't got the winnings yet? 

    Thanks. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 22, 18, 05:20:58 AM
    • Serbia Almighty Member 15546
    • last active 1 year ago

    @monteverde - we received your casino username and the casino will be notified. Keep an eye on this topic. 

  • monteverde
    • Replied by
    • monteverde
    • at Oct 24, 18, 12:34:45 AM
    • Argentina Sr. Newbie 34
    • last active 5 years ago

    Thanks from:

    I am hoping to hear from you soon.

  • monteverde
    • Replied by
    • monteverde
    • at Oct 29, 18, 01:45:17 AM
    • Argentina Sr. Newbie 34
    • last active 5 years ago

    Hello

    I have been waiting but Idid not hear from you or from the casino.

    Are you followingup on this?

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 29, 18, 05:11:54 AM
    • Serbia Almighty Member 15546
    • last active 1 year ago
    monteverde wrote:

    Hello

    I have been waiting but Idid not hear from you or from the casino.

    Are you followingup on this?

    We're sending them the reminders regularly, but still, no one from the casino came back to us. We'll keep on trying. Let you know if we hear from them. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 05, 18, 05:18:11 AM
    • Serbia Almighty Member 15546
    • last active 1 year ago

    Since we haven't got a feedback from the casino. We're going to mark this topic as Unresolved. In case you get any news from the casino please do let us know and we'll open the case again. 

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