RESOLVED: Wolf.io Complaint

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Last post made 3 months ago by JovanaV
Kristen Stodghill

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  • Kristen Stodghill
    • Started by
    • Kristen Stodghill
    • at Mar 17, 26, 10:47:57 AM
    • Sr. Newbie 26
    • last active 8 hours ago

    I am not entirely sure what I was suppose to be paid but I did a bonus and when all the coins filled up the game froze and then went to a spin that had every coin filled minus two which I never got paid for the one that filled up its with wolf.io but they are the same casino as wild.io

    Disputed amount: 50$

    Casino: Wild.io Casino

    Case #: 4076

    Wolf.io

    2.9/ 5

    Submitted via LCB complaint form
  • wild.io
    • Replied by
    • wild.io
    • at Mar 17, 26, 11:14:44 AM
    • Curacao Casino Rep 26
    • last active 11 days ago

    Hello there,

    We are sorry to hear that you have encountered issues on another website.

    Unfortunately, we are unable to assist with this matter, as Wild.io is not affiliated with any external platforms.

    We do hope that you are able to resolve the situation with the respective service provider.

    Thank you for your understanding.

    Kind regards,
    Wild.io Team

  • JovanaV
    • Replied by
    • JovanaV
    • at Mar 18, 26, 04:21:35 AM
    • Serbia Moderator 6406
    • last active 11 hours ago

    Hello Kristen Stodghill,

    As the casino representative has mentioned, this casino is not connected to wild.io. Please also note that we do not have wolf.io listed on our website.

    However, we will still try to contact them and see if we can assist you further with your case.

    In the meantime, please keep an eye on this thread for any updates.

    Thank you.

    Wolf.io

    2.9/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Mar 20, 26, 08:48:11 AM
    • Serbia Moderator 6406
    • last active 11 hours ago

    Hello Kristen Stodghill,

    Could you please let us know if you still need assistance?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Mar 24, 26, 06:39:26 AM
    • Serbia Moderator 6406
    • last active 11 hours ago

    Hello Kristen Stodghill,

    We have received a response from the casino rep that there was no discrepancy in this case, and the user was paid the correct amount. 

    This matter has been explained to the user multiple times, and we have provided them with supporting evidence directly from the game provider’s server to confirm the accuracy of the outcome.

    Based on this, we consider the case closed.

    Considering their response, as well as the fact that we have not heard back from the member, we will proceed with closing Case #4076 and consider it resolved.

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