UNRESOLVED: Refuse to pay or refund

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Last post made 1 year ago by Berks
Megameese1
  • Started by
  • Megameese1
  • United States Newbie 4
  • last active 1 year ago

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  • Megameese1
    • Started by
    • Megameese1
    • at Sep 24, 22, 04:42:18 PM
    • United States Newbie 4
    • last active 1 year ago

    Hello everyone. I have been fighting to get some sort of resolution from bitplay casino. I deposited $50 back in July,  and i didn't even think about the fact that my license was a couple days expired. Apparently they keep track of when your id expires because i won and after requesting my cashout i was told i need to verify my id again. Well i have no vehicle and no way to renew my id. No telling how long it will be until i can. So i ask if i can just have a refund and they refuse to give me that either. If they can't cashout then they shouldn't accept the deposit. It states on their site that they won't accept it until verified. Yet they accepted mine. Am i wrong for thinking this absolutely ridiculous?

  • Berks
    • Replied by
    • Berks
    • at Sep 25, 22, 05:01:54 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hi Megameese1,

    We don't have this casino listed on the LCB , however, please send me your casino username to private message inbox and we'll try to get in touch with them regarding your issue.

  • Megameese1
    • Replied by
    • Megameese1
    • at Sep 25, 22, 05:35:26 AM
    • United States Newbie 4
    • last active 1 year ago

    Thank you! I haven't ever posted on here until now. I've always just read.  Trying to figure out how to send you a private message. My username on there is megameese1, just in case i don't figure this out. Lol

  • Berks
    • Replied by
    • Berks
    • at Sep 26, 22, 01:59:42 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hello Megameese1,

    Thanks for sharing your account details. We have informed Casino Representative about your issue, hope that we will get a quick reply. Keep you posted.

  • Berks
    • Replied by
    • Berks
    • at Sep 29, 22, 04:51:12 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hi Megameese1,

    We still haven't received any update from the Casino. We will let you know if get some reply. Keep you posted.

  • Megameese1
    • Replied by
    • Megameese1
    • at Sep 29, 22, 07:23:31 AM
    • United States Newbie 4
    • last active 1 year ago

    Thanks for this post from:

    Thank you so much. I appreciate your help.

  • Anchi
    • Replied by
    • Anchi
    • at Oct 01, 22, 01:40:06 PM
    • Serbia Admin 12332
    • last active 1 hour ago

    Thanks for this post from:

    Hello Megameese1, 

    We still haven't received any update from the Casino.  We'll send a reminder in hopes that they will respond. Keep an eye on this thread for any updates.

  • Megameese1
    • Replied by
    • Megameese1
    • at Oct 01, 22, 08:21:38 PM
    • United States Newbie 4
    • last active 1 year ago

    Thank you! I appreciate it.

  • Berks
    • Replied by
    • Berks
    • at Oct 05, 22, 02:30:55 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hi Megameese1,

    We didn't get unfortunately any response from the Casino. We will send a reminder email again. Keep you posted.

  • Anchi
    • Replied by
    • Anchi
    • at Oct 09, 22, 02:40:44 AM
    • Serbia Admin 12332
    • last active 1 hour ago

    Thanks for this post from:

    Hello Megameese1, 

    Unfortunately, they don't respond to our emails. We will send a reminder.

  • Berks
    • Replied by
    • Berks
    • at Oct 11, 22, 02:57:32 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hi Megameese1,

    We need to consider this case as UNRESOLVED due to Casino unresponsiveness. 

    Once we get some update we will re-open this complaint.

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