RESOLVED: Chivalry Casino Complaint

Good afternoon dear forum I have a problem with the casino chivalry ( Link removed by moderator Berks ) after registration, I received 25 spins without a deposit and without a wager,  when my balance became 172 euros I contacted the chat the operator wrote that I can withdraw money but first I need to make a deposit of 50 euros (although in their own rules nothing is written about a deposit of 50 euros for withdrawing money from this bonus) but that's not the point I tried to make a deposit with bank cards but everywhere there was a refusal I wrote in the chat that I can not make a deposit because my country is disconnected from swift and I can't make a deposit,they have only one way to replenish the account is a bank card I wrote to them in the financial department so that they solve my problem or withdraw my money to bitcoin  but they don't want to withdraw to bitcoin,they know that I cannot make a deposit and they knew very well that they would not withdraw money.I think this is a scam from the casino

please invite a casino representative to the forum to solve the problem

mail casino po******@mail.ru

Hello reaktiv77,

Thanks for reaching out to us. We need to inform you that we don't have this casino on LCB list, but even though we will try to help you.

Could you please tell us has your account been verified?

According to their T&C: 

" You authorize us to undertake the Verification Checks that we believe are required and agree to provide any information and evidence in respect of any details you have provided us when we request them. This may include certified ID, proof of address, passport, bank statements, etc., and we may also require you to provide a photograph of yourself holding these ID documents. Occasionally, we may require you to provide either a certified or notarized copy of your ID documents"

Before your first withdrawal you need to make a verification deposit of min $20 via Credit Card: 

"In order to withdraw winnings from a no deposit bonus, the player has to verify the account by depositing a minimum amount of $/A$/€/20 via credit card."

May we ask you which payment method did you use to make a verification deposit?

Which payment methods do you have as an option in the cashier?

Thank you.

Good afternoon dear Berks they only have one way to deposit credit card,and they know full well that I can't make a deposit with a credit card since my country is offline from swift.Also they required to make a deposit of 50 euros not 20 euros they already misled me,they refuse to look for solutions to the problem

Good afternoon Reaktiv77,

We need to inform you that your case is unfortunate, because every player is obliged to read the terms before starting to play in a certain casino, and according to their T&C: 

"In order to withdraw winnings from a no deposit bonus, the player has to verify the account by depositing a minimum amount of $/€/20 via credit card."

Unfortunately we are unable to help because everything is clear by following T&C of this brand.

We will be closing this complaint and mark it as Resolved.