CLOSED: [due to the submitter's inactivity]: Ronin Slots Casino Issue

The casino was offering a promotion on their Telegram page that stated one time, one day only use code Ron-Samurai100 and get 100% match plus spins and 100% cash back.

That's exactly how the promo was written. I didnt write the promo, the casino did.

I made deposit, got my 100% match, but no plus spins.

When I reached out to support via chat after I lost my deposit and pointed that I didn't receive my spins, even chat was shocked and stated what spins? Only 100% cash back.

I received my cash back but by then it's not the same. The cashback balance isn't the same amount like I shouldve received with the 100% match AND WHATEVER AMOUNT that the 100 spins would've added.

Plus, the cashback offer is limited to 5x max cashout, so it's not the same.

Its like booking a convertible, but getting a van. 

It's a car but the experience ain't the same. I feel l should be awarded what I thought I was going to receive based off of what the casino promoted.

I have screenshots of the promotion, my account transaction history, and the transcript of my email communication.

Theres always something shady with this casino group and theres no denying what I am bringing up when the proof speaks for itself.

Please help.

Im about to go in on this casino group. They think they embarrasing me because I keep complaining about them playing me. No, fuck that. Gloves off. Im about to put they ho asses on blast thinking they dimming my light. I keep betting, they keep bullshitting. But enough is enough. And for anyone and everyone reading this, stay out my business. This is personal so attempting to vouch for this ho man behavior is outta pocket and you aint with the players:

We hope this message finds you well.​

I am sorry, but you have, as I can see here, not deposited a single time in March, yet received an exception for a monthly bonus that was due in February for January gameplay. We cannot make another exception to process a bonus for March even though there were no deposits in March. The deposit that you have made today will account for a monthly bonus for April, of course.

Please note that this has been going on for quite some time and that our team here has went out of their way many times to try and accommodate you. The conclusion is that your behavior towards our organization and the employees has been insult over insult without any regard toward the people who are there to support you 24/7.

As we already talked about this deal I want to make it official, from now on these are perks that you can enjoy:

Hello Roy3aa7,

Could you please clearly explain the exact issue you are experiencing so we can better understand your case?

Additionally, kindly send us your casino username via private message so we can contact the casino representative and request further clarification.

Thank you.

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.