RESOLVED: Ronin Slots issue

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Last post made 3 months ago by JovanaV
Arachnophile

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  • Arachnophile
    • Started by
    • Arachnophile
    • at Feb 02, 26, 01:24:09 AM
    • United States Newbie 13
    • last active 1 day ago

    Ronin and Asgard, and assumedly the related sister sites, have changed their rules as of today, according to Live Chat. Not in their terms and conditions though!

    It just so happens to let them not do they weekly cash back as listed in their VIP section.

  • Arachnophile
    • Replied by
    • Arachnophile
    • at Feb 02, 26, 01:26:46 AM
    • United States Newbie 13
    • last active 1 day ago

    The rest of the convo. 3 different Chat Agents.

  • Arachnophile
    • Replied by
    • Arachnophile
    • at Feb 02, 26, 01:56:20 AM
    • United States Newbie 13
    • last active 1 day ago

    Thanks from:

    Closing my accounts with all of them.

    pitboss@eternalslots.com

    pitboss@mrocasino.com

    pitboss@jurassicslots.com

     

    "I am sending this email to close my accounts with any sister sites, Ronin, Jurassic, Asgard, Orca, Fortunate Buddha, Sloto Tribe, Detective, Eternal, MrO, Goat, Spy, whatever. I'm done.

     

    I have used the username A***.

    I am very upset at your management changing rules without warning or explanation, including during a bonus accumulation period, and violating their own terms and conditions.

    Also your live chat agents are overwhelmingly rude and at best the adherence to a script that has no relevance to customer issues is Vastly Unhelpful."

    Fortunate Buddha

    2.6/ 5

    Sloto Tribe

    3/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 02, 26, 07:39:07 AM
    • Serbia Moderator 6310
    • last active 11 hours ago

    Thanks from:

    Hello Arachnophile,

    We’ve received feedback from the casino representative regarding this matter. They’ve confirmed that a recent internal decision was made to change the rule regarding consecutive no-deposit bonuses, reducing the limit from 5 to 3 in a row.

    This is a very recent change, and while it has already been implemented operationally and communicated to Live Chat support (which is why support agents referred to it in your case), the official update to the Terms & Conditions is still in progress.

    We’ve pointed out the importance of having this change clearly reflected in the T&C to avoid confusion, and the casino has confirmed that they will update the Terms & Conditions as soon as possible. They’ve also confirmed that your accounts have been closed.

    Thank you for bringing this to our attention.

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