UNRESOLVED: Roobet Casino - Payment issue - Account issue

Hello, I am here to share with you my bad experience with Roobet Casino. 
I'm famous on Instagram in the Middle East.
four years ago, I started promoting Roobet Casino on my Instagram
I invited more than 1500 players from my fans to my Roobet affiliate.
Roobet closed my account on the Friday 7/19/2024 , I sent them more than 20 emails, but no response from them, and I contacted live support more than 10 times, every time they say they will make them respond me by email, but we as live support cannot help you, they locked my account and there are more than 10k inside my affiliate account and more than 1500 referrals,
I also posted on Roobet Reddit and they deleted it after less than an hour.

Finally, Roobet Casio replied to me on Trustpilot, 
Roobet confiscated my money. 
I want my commission money from Roobet Casino because this is my right. They have the right to close any account and I have the right to get my commission from them.
I don't care about closing my account, but I want my commission money from them.

There is racial discrimination from Roobet Casino !

I saw a similar issue on another site, but they gave him his all pending earnings from affiliates as a one time courtesy gesture without any problems!

If they keep my account locked , no problem!
But I want my pending earnings from affiliates back as a one time courtesy gesture

I hope you can help me get my money back, thank you

Hello mmishoo2,

Thank you for sharing your experience. We understand your concerns regarding the issue with your Roobet account and payment.

However, we’d like to kindly inform you that this type of complaint is best addressed on the Affiliate Guard Dog (AGD) forum.

AGD specializes in resolving disputes between players and casinos through affiliate channels and may be better suited to assist you in this situation.

Wishing you the best of luck and hoping your issue is resolved soon.

Thank you for your response.
And thank you for helping me and guiding me to the right place.
However, there is no contract between me and Roobet Casino . I'm just a player like any other player, and I was depositing and gambling with them. That's why I am posting my problem here because they never responded to me, and there is no reason to close my account and confiscate my funds.
Thank you for reading my problem, and I hope you can help me find a solution with Roobet Casino to get my money back .

Hello mmishoo2,

Thank you for the explanation. Please send us your casino username via private message so we can contact the casino rep and inquire about further details about this case.

Thank you for your reply, the username has been sent to you in a message.

Good morning.
Is there any update?
I sent you my username. Thank you.

Good morning, mmishoo2,

Thank you for providing your casino username. We’ve forwarded your complaint to the casino representative and are currently waiting for their response. We’ll update you as soon as we receive any feedback.

Hello mmishoo2,

We've received a response from the casino rep that your account is currently under investigation, and as such, they are unable to reopen it or disclose any further information at this time. Given this, there's not much we can do to assist you regarding this case. If we receive any update, we will let you know.

Thank you for your understanding.

What does it mean that it's under investigation?
It's been more than seven months since my account was closed
They don't even want to give me my money !
Is this a scam?
They have every right to close my account, but I also have the right to get my money back from them 
Thank you for trying to help me.

Hello mmishoo2,

Unfortunately, we do not have much further information regarding your case. It might be best to contact the casino directly via their support email address and request more details and clarification. As our hands are tied here, we will need to close this complaint and mark it as unresolved.

Please feel free to update us if there is any progress.

Thank you for your understanding.

Thank you for trying to help me.
But I've sent them many emails, and they never respond.
Can you at least help me get my pending earnings from them? as a one time courtesy 
 

Dear mmishoo2,

Unfortunately, based on the casino's response, they are not willing to further discuss or disclose additional details regarding your case. From what we were told, it also doesn’t seem likely that the pending earnings will be paid.

That’s why we believe the best option at this point is for you to contact the casino directly for any further clarification or assistance.

We understand this isn’t the outcome you were hoping for, and we’re sorry we couldn’t assist further in this case.

if they are not willing to further discuss or disclose additional details regarding my case
This means they are scammers !
I made them a lot of money, but now they don't want to pay me my pending earnings.

Is it fair for a casino not to discuss a player's case?
Of course not, but they don't give any reasons, they just close your account, and they take your money.

Everyone should beware of Roobet Casino; they're scammers!

Thank you JovanaV for trying to help me, I really appreciate it.

Dear mmishoo2,

Thank you for your kind words, and we’re sorry for how things turned out.

Unfortunately, in situations like this, our hands are tied when the casino refuses to provide further details or continue communication.

If you ever need assistance in the future, feel free to reach out, we’re here to help where we can.

Thank you for your understanding.

Wow Roobet is really a huge scam. Lesson learned and stop giving these criminals money