UNRESOLVED - Rouge casino alert for bitcoins players: bitbingo.io REFUSES to payout "bonuses" and they are VERY unclear as to why they DON'T

This is a serious issue for mist persons playing with bitcoins WILL I GET PAID IF WIN? They have attractive offers: 

200% cashback? um no 24 hours afterwards 25%

waited two DAYS NOW.. nothing bitbingi.io AVOID!

not sure i quite follow. Are you saying you were not given the cashback bonus ?

Please be aware that after depositing here twice and over 40 emails/hat request (they say they have chat support!) Please know that the "200% bonus" is NOT really a bonus but a "cashback" 25% released over a period of days,25% per day gmt +2 hours everyday at midnight if you lost (equalling up to 200% of your original deposit) and NOTHING has been put in my account! Waited 48 hours now,NOTHING added "33ish PENDING" and I would avoid this site like the plauge! Please be VERY careful NO one was on the bingo games and I won't be playing here anymore,hoping lcb may help 

Hi mamagotit,

You filed a complaint about this casino yesterday, February 5th, but what you wrote was not very clear. Please read this guideline first: Steps to follow when making a complaint, and then go back to your complaint thread and explain your issue more clearly, so that we can understand and see if there's anything that can be done.

topics have been merged.

The rep has been alerted to your post. I have asked them to address your complaint here. 

Thank you.They still have yet to do anything  They won't answer to emails,chat is always offline.I am very upset about this.It's my money? Why should they keep it.Non ethical.

My internet connection dropped.Didn't realize it though,but thank you 

Are you saying this has been resolved then?

I am going to close this as resolved. If this issue is still ongoing, please let me know.

Hello,no I didn't get the cashback bonus,correct.And no it's NOT resolved. I need help thank you :( This has been in my account for a LOOOONG time and I am very mad about it 

I've contacted the rep again. Haven't heard a response from the first email but will keep you posted.

Just an update, we have attempted to contact them several times and have sent a final message today. Not likely that we'll get a response but wanted to give them one last opportunity to resolve this. 

It's unfortunate that they've not responded. BitBingo is now on LBB's warning list. We do not recommend this site to players.

They have now closed my account I do believe,please no one play here.I shall not ever recommend this casino.Thanks feelin froggie :) This is not fair for any player!

we have also published the rogue report http://www.latestbingobonuses.com/bingo-news/2017-03-02/warning-bitbingo-gone-mia/

@ mamagotit
BitBingo here: Your deposit is available in your balance.... please withdraw it. Our email wasn't functional in last month, same as SSL, because our site is in revision and we neglected to close the user registration. We apologize for inconvenience created,  we don't have any fraud incidents.

Admin note:

Please be aware that we do not know if the above poster BitBingoCasino is indeed a representative for this brand. They did not get in touch with us, and they did not register at LCB using their company's official email.

The bitbingo official email account is not in function as we said. Now we're waiting for OP (mamagotit) to withdraw his money and confirm here.  His ballance is restored and money available to withdraw.

Hmm you managed to figure out exactly where to respond once our rouge report was published. A bingo site with an email that is not operational and keeps their chat offline 24/7 is NOT one that we'd recommend to our members. There is also no security certificate, yet another red flag. 

@mamagotit, it's your decision whether or not you'd like to attempt a withdrawal. Please keep us posted.

First we found this problem on a thread on bitcointalk forum. There we found mentioned this thread and decided to reply here because here is the first place where "mamagotit" posted the problem. We restored his balance and waiting for withdrawal to have this situation solved. Is with no dubt our fault for this situation, because we neglected the bitbingo website. Fortunately for all, now we know the problem and we've done our part of work to have the problem solved.

*looks around

THIS.  This right here! This is a player advocate!

I am so impressed that I am practically fangirling!