RESOLVED: Ruby Fortune Casino Complaint

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Last post made 1 year ago by Berks
sigi
  • Started by
  • sigi
  • Germany Jr. Member 69
  • last active 4 months ago

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  • sigi
    • Started by
    • sigi
    • at Mar 31, 23, 11:02:02 PM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi, I've now registered at ruby ​​fortune casino and have also made a small profit of $100. Have uploaded all documents passport bankstatment. Now they wanted an electricity and water bill from me. I sent my bank statement with my address. Because I live in an apartment where I pay water and electricity to the owner. Let's wait and see what happens? Sigi

  • sigi
    • Replied by
    • sigi
    • at Apr 01, 23, 06:09:59 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi, I chatted with jackpotcity customer service because they are the same company as ruby ​​fortune casino and now my documents have been accepted. Now I'm just waiting for the payment.sigi

  • Berks
    • Replied by
    • Berks
    • at Apr 01, 23, 07:34:23 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hello sigi,

    Please be informed that due to recent partnership issues concerning payments and not honoring agreements, LCB encourages players to avoid playing at Ruby Fortune Casino. Terms and Conditions could change at any given time without notice giving players an unfair disadvantage. 

    We are very sorry that you have a problem with the verification, and we hope that you will solve this case quickly.

    Verification for each Casino is very important, and try to make sure that you are verified before you make a deposit, and that you send all the documents that are prescribed by their T&C. This is well-intentioned advice to avoid problems of this kind.

    Thank you for understanding.

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