CLOSED: [due to the submitter's inactivity]: Samba Slots Casino - Account Issue

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Last post made 3 months ago by JovanaV
Nani314d
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  • Nani314d
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  • Nani314d
    • Started by
    • Nani314d
    • at Jan 22, 26, 08:16:31 PM
    • Newbie 1
    • last active 3 months ago

    I am filing this complaint against Samba Slots (Simba N.V.) regarding a balance of €666 that was unfairly confiscated. I deposited €1,000 via Solana (Transaction confirmed on blockchain). I played mainly in the Casino section (Slots and Roulette). Despite having a net loss of €334, the casino closed my account and confiscated my remaining €666 balance, claiming a "sports betting breach" without providing any evidence. I have been trying to resolve this for a month, but they are ignoring my emails. I have the blockchain proof of my deposit to their wallet (9GFhNuKRPwQ45WuUmK8opLUFAYRJGg2Jwq3smp9Bmupf). It is illogical to accuse a player of "abuse" when they are in a net loss position. I request LCB's help to recover my funds.

    Disputed amount: 666€

    Casino: Samba Slots Casino

    Case #: 3918

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 23, 26, 04:57:01 AM
    • Serbia Moderator 6310
    • last active 11 hours ago

    Hello Nani314d,

    First of all, welcome to LCB.

    Thank you for reaching out. Please note that Samba Slots is not listed on LCB, however, we will still try to contact the casino and assist you.

    In the meantime, could you please clarify what exactly the casino stated regarding the sports betting breach? Did they provide any explanation, and did they reference a specific clause/section of their Terms & Conditions?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 26, 26, 06:59:39 AM
    • Serbia Moderator 6310
    • last active 11 hours ago

    Hello Nani314d,

    Could you please confirm whether you’ve seen our response and if you still require any assistance?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 28, 26, 06:46:09 AM
    • Serbia Moderator 6310
    • last active 11 hours ago

    Since we haven't heard back from the member, we will close Case #3918 due to the submitter's inactivity.

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