RESOLVED: Scoobybet does not pay out winnings

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Last post made 14 days ago by kotev
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  • Hello dear administration of the LCB site. Scoobybet Casino has been delaying my payouts since January 2, 2024. It's about $288.

    I was successfully withdrawn my winnings in December.

    And all documents were successfully verified.

    On January 3rd they asked me to upload a new selfie, which I did.

    Since then they told me that it would take 2-3 days for verification.

    I have screenshots to prove all this.

    And today I couldn’t log into my account, I get a message: "Your stall disabled".

    Please help me get my fair winnings!

  • Hello Legioner,

    First of all welcome to LCB! Glad to have you here. 

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Sent. Thank you!

  • Hello Legioner,

    Thanks for sharing your casino credentials with us!

    We will reach out to casino representative to inquire about your case.

    Keep you posted.

  • Same thing, the casino has disabled my account and is not paying my winnings of $23,000
  • Hello kotev,

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Complaints Moderator wrote

    Hello kotev,

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

    sent, thanks

  • Hello kotev,

    Thanks for sharing your casino credentials with us!

    We will reach out to casino representative to inquire about your case.

    Keep you posted.

  • Hello Legioner,

    We have reached out to the casino representative again.

    Keep you posted.

  • Hello Legioner,

    We are still without any response from their side.  Keep you posted.

  • Hello, I won $23,000 at a casino, the casino did not pay me, I have screenshots, there is a replay of the winnings, there is a screenshot on the main page of the site. I wrote complaints on different sites, I wrote to the license, I wrote to the provider, but no one could help me. The casino website does not respond, and if it does, it says that it is considering the complaint on another forum. The casino says there is no winning license, although I have replays and screenshots. I wrote to the provider, but I doubt that I will receive an answer. It turns out that there is a winning, there are screenshots, there is a replay from the official website, there is a screenshot of the winning on the page of the main casino, the casino has a license, but no one pays me and can’t help. It's all so unfair...
    
     
  • Hello Legioner,

    We have reached out to the casino again.

    Keep you posted.

  • Hello kotev,

    Please follow this forum thread for further communication. As we saw your new post in the general discussion section, we have merged it with this original one.

    We have sent a reminder to the casino about your case.

    Keep you posted.

  • Hello kotev,

    Hello Legioner,

    Casino has responded, stating they are pursuing your complaints with the licensor.

    As soon as we hear back about any resolutions, we will update you.

    Keep you posted.

  • Instead of paying out the winnings little by little, the casino has been constantly delaying the payment for a month now, is it really not possible to simply pay out the winnings?

  • It's been 29 days since I won, and I still haven't received a single payment

  • Hello kotev,

    Hello Legioner,

    We have just found another contact, so we have reached out to them as well.

    If we do not hear from them, we will mark this complaints as Resolved, as we have done everything in our power to assist you.

    Not because they are actually resolved. If the licensor is handling them, our hands are tied.

    Hope they will respond, keep you posted and thanks for your understanding.

  • I recommend initiating a binary semaphore transmission to their administrative overlords, attaching the hallowed screenshots as evidence of the virtual imbroglio.

  • Are there really no tools to force the casino to pay my winnings?

  • Hello kotev,

    Hello Legioner,

    The licensor is handling your complaints; our hands are tied.

    I hope they will respond. Keep us posted, and thanks for your understanding.

  • Hello dear administration of the LKB website. This is not true, the licensor does not consider anything. This is an excuse for the casino not to pay out anything. Moreover, there is nothing to consider there, I have all the screenshots provided, and the winnings are small. Why doesn’t the casino even answer me, but answer you?

  • Hello lcb, I also have not received payments at the moment, I also don’t understand what to decide, just go and make a payout, this circus has been happening since December 1

  • Hello Legioner,

    Please note that this casino brand is listed on our site, but they did not sign up their casino representative, so he or she could directly respond to you.

    When you click on this review, you will not find the Direct Support Thread, or, in other words, the Casino Rep Icon.

    That is why you posted a complaint in the General Complaints section.

    We will contact the casino and ask if they have changed their minds and want to sign up a Casino Rep with us now.

    That is the least we can do, as we understand your concerns.

    Regards,

  • Have you contacted them via email?

  • Hello Williamdavies,

    First of all, welcome to LCB! Glad to have you here.smiley

    Email is just one of the ways; we also use chat platforms; it all depends on which contacts we have in our database.

     

  • the casino apparently was just going to accept deposits, but as soon as it became necessary to pay, they immediately disappeared from the radar

  • Hello kotev,

    We can't say for sure; we all must wait for Cuarao's resolution.

    Thanks for your understanding.

  • They actually told Cuarao that I had no winnings and they closed the account, after that I wrote licenses, sent screenshots of the winnings on the site, sent a replay of the winnings, but he never received an answer. It’s just an interesting position of the casino, to say there is no win when there is a lot of evidence, even after my first win they said that it was a bug and a virus, I don’t know, Cuarao still hasn’t answered me anything

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