Hello,
I am a player since the beginning that sincity started( about 2 years), I played there allot and over the years and won some and loose some always got payed in full eventually.. Last months I was making numerous deposits didn't had so much luck until last time. I made a deposit of 200 and got a bonus of 100 euro. I kept me on all the rules of the terms and conditions. I got very lucky and hit 1000 times my bet on league of fortune.
It felt great the excitement of winnings such a big amount with a small bet-size I thought nothing can go wrong I am a 2 years customer with the casino long time verified always got payed big amounts (my biggest cash was 13k).
And then it struck me I got this heart breaking email, that I won't get payed, with a rules which they can apply to everybody in there benefit. I quote the rule
" Bonuses offered by Sincitycasino.com are intended for genuine recreational players only. Sincitycasino.com reserves the right to cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.''
I didn't do anything wrong i just played and hit 1000 times my bet it's a pity that such a good reliable casino like sincity applied this rule to me. As I didn't broke any T&C. I played in the same way all last 2 years didn't cheated or do anything what is prohibited in the T&C.
Why is it before when I lost my money they didn't send me any email I couldn't play anymore just waited until I made win. A casino has the right to bonusban every player but not to void 7k of winnings on a nonsense rule like this I hope this forum can help me out.
Regards
VipFAb
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1 3482 months ago
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- Started by
- vipfab
- at Jun 02, 15, 09:59:44 AM
- Newbie 10
- last active 8 years ago
-
- Replied by
- zuga
- at Jun 02, 15, 04:02:56 PM
- Admin 8366
- last active 1 day ago
-
- Replied by
- sanchya
- at Jun 03, 15, 03:51:23 AM
- Hero Member 725
- last active 4 months ago
Hello,
I am a player since the beginning that sincity started( about 2 years), I played there allot and over the years and won some and loose some always got payed in full eventually.. Last months I was making numerous deposits didn't had so much luck until last time. I made a deposit of 200 and got a bonus of 100 euro. I kept me on all the rules of the terms and conditions. I got very lucky and hit 1000 times my bet on league of fortune.
It felt great the excitement of winnings such a big amount with a small bet-size I thought nothing can go wrong I am a 2 years customer with the casino long time verified always got payed big amounts (my biggest cash was 13k).
And then it struck me I got this heart breaking email, that I won't get payed, with a rules which they can apply to everybody in there benefit. I quote the rule
" Bonuses offered by Sincitycasino.com are intended for genuine recreational players only. Sincitycasino.com reserves the right to cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.''
I didn't do anything wrong i just played and hit 1000 times my bet it's a pity that such a good reliable casino like sincity applied this rule to me. As I didn't broke any T&C. I played in the same way all last 2 years didn't cheated or do anything what is prohibited in the T&C.
Why is it before when I lost my money they didn't send me any email I couldn't play anymore just waited until I made win. A casino has the right to bonusban every player but not to void 7k of winnings on a nonsense rule like this I hope this forum can help me out.
Regards
VipFAb
thats why i really worry to win that much even from well known and good casinos, ive read so much bad and heard bad from my friends, how they get banned, account closed, one of my friends didnt get paid from betfair, he got big cashout from cash money(no bonuses) and they requested AGAIN verification..even selfie with passport and 100 other documents, he sent everyhting and they answered easy-all ur docs is fake..im still shocked..and they closed account, stole all money and no more answers from them..:/ easy.....
today casinos do wahtever they want, thats why i stay away from all new casinos till ive read at least 90% good about them! and even then max 1k and i run away...
i really hope u will get this sorted, at least let as know ur " bonus abuse".. -
- Replied by
- 2fast4u
- at Jun 03, 15, 04:11:55 AM
- Hero Member 806
- last active 1 month ago
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- Replied by
- Bitspender
- at Jun 06, 15, 11:01:05 AM
- Super Hero 1354
- last active 3 years ago
-
- Replied by
- zuga
- at Jun 06, 15, 01:54:55 PM
- Admin 8366
- last active 1 day ago
-
- Replied by
- vipfab
- at Jun 07, 15, 03:23:02 PM
- Newbie 10
- last active 8 years ago
Sorry guys was out for business didn't got time to responds yet,
I am pretty disappointed in this situation. I can sent them an email and this is what they replied.
"We would like to highlight the previously quoted clause in our terms, which states that our bonuses are intended for recreational purposes only. As we have reviewed your gameplay and depositing patterns, we noticed that you all too frequently claim the maximum bonus available and use the casino's bonus money to win. You have never visited our casino to enjoy the games by playing with your own funds alone, rather you only come when there are promotions. In this regard, your playing cannot be considered recreational, but a source of livelihood. Because you abuse our bonuses for your own gain too frequently, we are irrevocably excluding you from receiving any further promotions."
I am clueless here what to do please asked me anything you want and contact the rep for me...
-
- Replied by
- Cat50
- at Jun 07, 15, 08:01:17 PM
- Superstar Member 6641
- last active 2 days ago
Sorry guys was out for business didn't got time to responds yet,
I am pretty disappointed in this situation. I can sent them an email and this is what they replied.
"We would like to highlight the previously quoted clause in our terms, which states that our bonuses are intended for recreational purposes only. As we have reviewed your gameplay and depositing patterns, we noticed that you all too frequently claim the maximum bonus available and use the casino's bonus money to win. You have never visited our casino to enjoy the games by playing with your own funds alone, rather you only come when there are promotions. In this regard, your playing cannot be considered recreational, but a source of livelihood. Because you abuse our bonuses for your own gain too frequently, we are irrevocably excluding you from receiving any further promotions."
I am clueless here what to do please asked me anything you want and contact the rep for me...
IMO this is complete crap. I would think the casino could have disabled you claiming bonuses if they wanted to or even restricted your use of them. If the terms were followed then why not pay ?. -
- Replied by
- sanchya
- at Jun 08, 15, 03:54:19 AM
- Hero Member 725
- last active 4 months ago
Sorry guys was out for business didn't got time to responds yet,
I am pretty disappointed in this situation. I can sent them an email and this is what they replied.
"We would like to highlight the previously quoted clause in our terms, which states that our bonuses are intended for recreational purposes only. As we have reviewed your gameplay and depositing patterns, we noticed that you all too frequently claim the maximum bonus available and use the casino's bonus money to win. You have never visited our casino to enjoy the games by playing with your own funds alone, rather you only come when there are promotions. In this regard, your playing cannot be considered recreational, but a source of livelihood. Because you abuse our bonuses for your own gain too frequently, we are irrevocably excluding you from receiving any further promotions."
I am clueless here what to do please asked me anything you want and contact the rep for me...
oh gosh, this is simple ridiculous, thats mean if we play with bonus money then we abuse bonus. then why they offer bonuses ? i play 80% with bonuses, thats mean im very unfair player. and for what is bonuses? to get more money to play with-thats mean more chances to win and we play to win, i never spend money just for fun-sorry its too expensive! -
- Replied by
- Melcb
- at Jun 08, 15, 06:47:55 PM
- Admin 6306
- last active 2 hours ago
We have emailed the casino your complaint. There is a rep available on LCB, for future reference the thread is HERE - https://lcb.org/onlinecasinobonusforum/direct-casino-support/sincitycasino/
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- Replied by
- SinCityCasino
- at Jun 11, 15, 10:08:18 AM
- Casino Rep 4
- last active 7 years ago
-
- Replied by
- VaRiXD
- at Jun 12, 15, 05:42:26 PM
- Sr. Member 374
- last active 7 hours ago
It's sad, We're NEVER 100% safe with Casino Online The more I see it, the more I suspect Cheating on most casino, Cheap Free Spins ( Exp : Get 100 free spins win 10$ ) Hit Free spins big bet Software will steal most of your free spins
They all come with Bonus here, bonus just to prevent us from collecting our winning and impose there Rules no wonder they give them so easy.
I don't understand why they pay 15,000$ and wont pay 7,000$ ? -
- Replied by
- zuga
- at Jun 13, 15, 06:01:57 AM
- Admin 8366
- last active 1 day ago
Dear Fabian,
I will review your account and will be contacting you either this or next week with an update.
regards,
Max
SinCity Casino
Thanks for looking into this Max,
however We must urge you to remove the offending rule from your T&Cs, which is not just predatory but outright rogue rule.
Such rule is open to endless interpretations and can be applied to any player that happened to win.
-
- Replied by
- SinCityCasino
- at Jun 18, 15, 09:53:19 AM
- Casino Rep 4
- last active 7 years ago
Dear Fabian,
After further investigating your account at SinCity i have noticed that from the day you registered an account with us you have already withdrawn 27,000 euro (all paid to you) , while you have in total deposited 8000 euro , and have received 6425 euro in bonuses , so i can pretty much say that you have really done well for yourself and do not have much too complaint about . You have made all these withdraws by using the bonus so there is a clear bonus abuse pattern. I will need to see if an exception can be made about this withdraw (if yes perhaps it will be in july) . Once i have more news i will send an update .
regards,
Max
SinCity -
- Replied by
- Makerik
- at Jun 18, 15, 10:50:57 AM
- Hero Member 520
- last active 3 years ago
-
- Replied by
- anfransen
- at Jun 18, 15, 12:15:59 PM
- Hero Member 771
- last active 9 months ago
-
- Replied by
- zuga
- at Jun 18, 15, 12:41:04 PM
- Admin 8366
- last active 1 day ago
Dear Fabian,
After further investigating your account at SinCity i have noticed that from the day you registered an account with us you have already withdrawn 27,000 euro (all paid to you) , while you have in total deposited 8000 euro , and have received 6425 euro in bonuses , so i can pretty much say that you have really done well for yourself and do not have much too complaint about . You have made all these withdraws by using the bonus so there is a clear bonus abuse pattern. I will need to see if an exception can be made about this withdraw (if yes perhaps it will be in july) . Once i have more news i will send an update .
regards,
Max
SinCity
So what you are saying Max is that you only want losing customers at your casino? And in case they win too much then you would enforce the "bonus abuse" rule. Even though there is no evidence that the player did anything wrong, other than they won.
Furthermore the player's previous winnings and cashouts have absolutely nothing to do with this cashout. Player won fair and square off of a bonus, and what you are now saying is that they won too much.
And of course they have every right to complain. If you do not like players winning on a bonus, then do not offer them the bonus(es)/
You NEED to pay this player, and you NEED to remove this predatory, vague and utterly rogue rule from your T&Cs.
Zuga
LCB Admin
-
- Replied by
- vipfab
- at Jun 24, 15, 09:36:11 AM
- Newbie 10
- last active 8 years ago
Dear Fabian,
After further investigating your account at SinCity i have noticed that from the day you registered an account with us you have already withdrawn 27,000 euro (all paid to you) , while you have in total deposited 8000 euro , and have received 6425 euro in bonuses , so i can pretty much say that you have really done well for yourself and do not have much too complaint about . You have made all these withdraws by using the bonus so there is a clear bonus abuse pattern. I will need to see if an exception can be made about this withdraw (if yes perhaps it will be in july) . Once i have more news i will send an update .
regards,
Max
SinCity
What can I say about it, I always played at your casino and had to wait a long time before I got payed, I just run very lucky on your casino, what is there for me to do? I received a 1000X + bets a couple of time and also a progressive jackpot if I can recall.
There are more people losing then winning overall I am on the other side I admit that but it is not in my control, could you please tell me when there is going to be an update? -
- Replied by
- jodiisgreat
- at Jun 25, 15, 01:32:50 AM
- Hero Member 574
- last active 4 years ago
-
- Replied by
- fosterdrew
- at Jun 28, 15, 12:23:12 PM
- Sr. Newbie 23
- last active 7 years ago
-
- Replied by
- Bitspender
- at Jun 29, 15, 02:42:14 PM
- Super Hero 1354
- last active 3 years ago
This complete BS. If you accept a bet then pay a bet. If you don't want him to have future bonuses then restrict him from them. But you have to pay him his winnings from this bonus. Trust me - It will only hurt you and your casino in the long run if you don't. Word spread pretty quit around here and to other forums. Do the right thing a pay the man...
-
- Replied by
- jade
- at Jun 30, 15, 03:47:29 PM
- Super Hero 1027
- last active 3 years ago
-
- Replied by
- linastante
- at Jun 30, 15, 05:51:32 PM
- Hero Member 948
- last active 4 years ago
This behaviour reminds me of a certain bad-rated-casino group which offers bonuses, and once you win from this, they reject your withdrawal ! Oh my.
If I remember right, SinCity has very high wagering reguirements /welcome bonus 45x45?) anyway, so they were probably surprised that one player actually fullfilled all the wagering. -
- Replied by
- Jocan16
- at Jul 02, 15, 02:30:09 AM
- Full Member 225
- last active 7 years ago
Wow.. I have never seen anything this blatant. At least with an offshore book, they will pay you out and then tell you that your play is not welcome. I have been bonus restricted by many online casino's, but they always paid. I consider myself a tad lucky though, I got a $6k cashout from Carbon casino before they went completely rogue with everyone, including a massive amount of poker funds.
My thinking is that they would hope you took a bonus if you are a winning player. The odds are so stacked in their favor that way.
PAY THE MAN! He is depositing a large amount of funds. I maybe deposited $75 with carbon before cashing $6k, $150 with inetbet and cashed around $4k and maybe $50 in deposits cashing $3k with Vegas Regal (when they were good).
This is so gross.. -
- Replied by
- barebones
- at Jul 02, 15, 07:01:24 AM
- Super Hero 1114
- last active 25 days ago
-
- Replied by
- Bitspender
- at Jul 03, 15, 03:22:55 PM
- Super Hero 1354
- last active 3 years ago
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- Replied by
- fosterdrew
- at Jul 04, 15, 10:58:43 AM
- Sr. Newbie 23
- last active 7 years ago
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- Replied by
- Cat50
- at Jul 04, 15, 07:40:57 PM
- Superstar Member 6641
- last active 2 days ago
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- Replied by
- Bitspender
- at Jul 05, 15, 08:14:29 PM
- Super Hero 1354
- last active 3 years ago
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- Replied by
- play3r211
- at Jul 08, 15, 07:04:24 AM
- Hero Member 587
- last active 6 hours ago
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- Replied by
- zuga
- at Jul 13, 15, 01:33:04 PM
- Admin 8366
- last active 1 day ago
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- Replied by
- Bitspender
- at Jul 14, 15, 07:55:22 AM
- Super Hero 1354
- last active 3 years ago
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- Replied by
- fosterdrew
- at Jul 14, 15, 01:27:26 PM
- Sr. Newbie 23
- last active 7 years ago
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- Replied by
- linastante
- at Jul 14, 15, 02:20:23 PM
- Hero Member 948
- last active 4 years ago
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- Replied by
- barebones
- at Jul 15, 15, 09:52:04 PM
- Super Hero 1114
- last active 25 days ago
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