RESOLVED: Sixty6.com - KYC Issue

I'm being accused of using a vpn and I have never used a vpn. My account has been unfairly restricted AFTER I was coerced into making a purchase just to be able to redeem my rewards. Now im being told oh we don't do refunds. Keep in mind I have cashed out at Zula Casino just last night with absolutely no issues and no purchase requirements. Now im being told my identity can't be verified because I'm supposedly using a vpn. Out of at least 15 casinos that ivd cashed out at, I've never been accused of using a vpn. This casino is a total scam. I was told my identity was verified until I made a purchase then suddenly its not verified now. Such bs.

Disputed amount: 118$

Casino: Sixty6.com

Case #: 3054

Hello Heather Friday,

Please note that we do not have this brand listed on LCB, but we will reach out to the casino to gather more details regarding your case.

It would also be helpful if you could send us screenshots or copies of the conversations or emails with the casino support via private message, specifically where they told you that your account was verified, and then later said it wasn’t. That kind of information will help us better understand the situation and assist you further.

Thank you.

The casino suspended my account and falsely accused me of suspicious activity. Is there a gaming commission I can report this to? They're a complete scam. 

Hello Heather Friday,

We are sorry to hear that you are having this kind of issue.

They do not have any visible or displayed license on their website.

They are operating without a license.

Did you send additional information to our colleague that would help us?

Dear Heather Friday,

Please check your PM where we sent you instructions on how to upload the screenshots.

Thank you.

Dear Heather Friday,

Thank you for sharing the screenshots. They show that the issue started when you received a system message related to account access. The support team stated this was due to their internal fraud prevention system detecting potential VPN, remote desktop, or proxy usage.

Please note that these systems are automated and often overly sensitive, especially for users on mobile networks or dynamic IP addresses. However, from the casino’s side, it appears they are following internal security protocols outlined in their Terms.

It is also clear that there was some confusion around your verification status: at one point support confirms your account is verified, but later redemption remains restricted.

Also, although the casino stated that according to their Terms they do not provide refunds, Heather Friday has just informed us via private message that she has, in fact, received a refund.

We have not received any response from the casino regarding your case so far. We will now send them a reminder to request clarification and find out what exactly happened with your account.

Thank you for your cooperation.

Dear Heather Friday,

We received a response from the casino confirming that their system detected rapid and frequent changes in your IP location, including a connection from a restricted state. Due to the lack of clear clarification combined with system-triggered flags, they followed their internal policies to protect the integrity of both the player’s funds and their platform.

Additionally, your deposit has been refunded, as you yourself informed us.

Given this and the fact that the casino acted according to their Terms, there is unfortunately nothing further that can be done regarding this case. We would have to close this case and mark it as resolved.

We understand that the situation can be confusing and frustrating. However, please note that casinos often rely on automated systems for fraud prevention and account security, which can sometimes be overly sensitive, especially when it comes to IP address changes or connections from restricted regions.

Thank you for your understanding.