CLOSED: [due to the casino's unresponsiveness]: SlotBunny.com - Account Issue

I got a link to sign up with the free spins promotion. I have never been to this site before January 17, 2026. I liked the site and I did win enough to cash out with promo pending account verification and deposit. I submitted the required proof of identity and asked customer service representative if they needed anything else from me. I was told no and once verified I was told to send a deposit. However it was a problem getting anything done with them. I read everything that was written on the website. I sent tons of repetitive photos of myself, license and address etc Still not resolved. However I was sent an email telling me I was ineligible for the signing up bonus because I have another IP ADDRESS that I used to set up the account. I don’t understand how I could have known that you were only allowed to use one type of device and service provider. Yes, have copied chat logs and the multiple emails that I have gotten no response from other than to consult the rules. Going backwards. I got an email telling me I have Cashback on my account. I never received any response and I went back to the website and talked to a representative January 31, 2026.! I made a deposit because it was all set and then I received a message saying I violated the terms and I was not allowed to play. I want someone to explain or reach out and tell me how to get BTC back because I would have made anymore attempts to give them a chance. I hope someone can explain this. I absolutely know better than to make multiple accounts and would not waste time chasing people down for nothing. I hope someone has integrity about this. I have not found them. Jocelyn Roman

Casino: SlotBunny.com

Case #: 3938

Dear Jocelyn Roman,

Thank you for sharing the details of your experience. We understand how confusing and frustrating this situation can be.

Please note that according to their T&C: Only one promotion is allowed per player at a time unless specified otherwise. Promotions are limited to one per player, household, IP address, and device.

In cases involving IP address or device restrictions, casinos generally rely on their internal security systems. Unfortunately, they do not take into account whether an IP address is dynamic or changes over time, as these systems are designed to flag any matches automatically.

Please also note that this casino is currently not listed on LCB. However, we will still reach out to the casino to request clarification regarding your case. In the meantime, we kindly ask that you send us any relevant screenshots or written communication via private message.

Thank you.

Dear Jocelyn Roman,

We haven’t received a response from the casino yet. We’ve sent them a reminder and will update you as soon as we receive clarification.

Thank you for your patience.

I have heard nothing from them either. And they have not refunded me or acknowledged any further emails.

thank you so much for letting me know. I will keep an eye out for any updates as they are available. 
have a wonderful day 

Dear Jocelyn Roman,

We still haven’t received a response from the casino. We’ve sent them another reminder and will update you here as soon as we get any feedback. In the meantime, please let us know if there’s any progress on your side as well.

Thank you for your patience.

Hello Jocelyn Roman,

We’re still waiting to hear back from the casino regarding your case. We’ve followed up with them once again and will post an update here as soon as they respond.

If you receive any new information on your end in the meantime, please feel free to share it with us.

Thank you for your continued patience and understanding.

Hello Jocelyn Roman,

Since we never heard back from the casino reps, we would need to close Case #3938 due to the casino's unresponsiveness.

If they respond at any time, we will reopen the thread.

Thanks for your understanding.