crypto casino fatal back leads to wrongfull cancelation of bonuses

Last post made 11 hours ago by Berks
  • Started by
  • zouboulia
  • Greece Newbie 8
  • last active 1 day ago

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  • crypto casino

    Casino has a fatal back on their backend. Any microgaming slot you may play it gets recognised as Immortal Romance microgaming slot on their backend. Immortal Romance is one of the few restricted microgaming slots on casino bonus wagering.

    If you play ANY microgaming slot on this casino with a bonus it will look like on their backend as you where breaching the bonus terms.

    They will remove the bonus and all of your winnings after you complete wager and they will claim that you played the forbidden slot immortal romance. After 10 emails I was offering explanation and video evidence about their site bug they replied to me 12 days ago they are looking at my case. After that they do not provide us with any kind of reply to the emails I send every other day to check the process of my case. The bug is still there affecting anyone playing with bonus on the site. I tried yesterday to play a new microgaming slot on the site (with lower minimum bet than immortal romance) and it still gets reflected as immortal romance on their transaction history backend even if it a new microgaming game (released 2 days ago).

    They removed all of my winnings of total 8,507.88 EUR  after I completed the wager because it looked like I played immortal romance even if didn't and provided evidence to them regarding their buggy site backend with microgaming slots.

    I have video evidence I can send you link privately.I also have screenshot of transation history playing microgaming games with lower bet than immortal romance (minimum bet on immortal romance on is 0.30 cents) but still gets reflected as immortal romance on their transaction history.

    Can you help me?

  • Hello zouboulia,

    Please be advised that we don't have this Casino on LCB list. 

    Please send us your Casino Username via private message so we will try to reach out to them in order to help you?

  • Hey, thanks for reaching me.

    I replied with a DM.


  • Hello zouboulia,

    Thanks for sharing your credentials with us. We have sent an email to Casino Rep in order to help your with this matter. Please keep you posted.

  • Hello zouboulia,

    We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that response will come as soon as possible. Please keep an eye on this thread.

  • Hello,

    Thanks, I see an unsual amount of complains building up against the casino in may casino portals.


  • Casino just processed the withdrawal request I placed 3 days ago about my original deposit!

    I still have no update about my winnings!

  • Hello zouboulia,

    Until we get the information from the Casino unfortunately can not provide you with any update regarding your winnings. We will let you know once we get a response.

  • Hello zouboulia,

    They are unresponsive thus far but we will send them a reminder once again in hopes that we can get any update regarding this matter. Keep you posted.

  • thanks for the update.

    They replied to one of my inquiries 2 days ago, that their technical team is steal looking about the issue and they ask for my patience

  • Hello zouboulia,

    Thanks for letting us know. Hope that it will be resolved as soon as possible. Keep us informed.

  • Hello zouboulia,

    Any update?

  • We will mark this case as Resolved due to inactivity of submitter.

  • Hello,

    Still no update from the casino regarding my case or my money.

  • Hello zouboulia,

    We also haven't got any response from them at all. Hope that you will as soon as possible receive your money. Crossing fingers for you!

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