RESOLVED: Slotgard withdrawal

I have completed at least 6 withdrawals from Slotgard. i last submitted one on 4/22 which was supposed to be processed in 48 hours using Bitcoin as the pay method. I have contacted the casino many times and they just keep telling me the same thing. That it will go out in the next batch of payments. I was told that on Tuesday of last week and on Friday and today is Monday and it is still in process. I would like to know if they plan on processing my withdrawal?

Hello bry60195,

Thanks for reaching out to us.

Please send us your casino username via private message.

Thank you

I sent my user in a private message. 

Hello bry60195,

We received your account details. We are going to contact a casino representative in order to resolve your issue.

 Keep you posted.

Hello bry60195,

Thanks for sharing your account details with us. We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Thank you.

Thank you so much!! I appreciate your time and effort!

I am still waiting on my withdrawal which was done on 4/22. I keep hearing the same excuse " it will be processed in the next batch of payments but they never send it. Yesterday they told me within 12 hours and today they told me by end of the day today and both have come and went and still nothing. I played with no bonus or promo and won the funds straight. I have done 6 withdrawals with them and they do take about 4 days to a week to pay but never this long. I was really hoping they would sent it to me or at least. if they cant send the $267.00 then pay me back the deposit. Its really a shame because I like playing here and as much money as I spend with them, they dont return the favor. They have no problem taking a deposit from players but wont process a withdrawal.

Hello bry60195,

We are still without any response from their side. We will send them a reminder email in hopes that we can get a proper information regarding this matter.

Keep an eye on this thread for any updates.

Thank you.

Hello bry60195,

Casino Rep got back to us and said that the withdrawal has been processed yesterday so we hope that has already hit your account.

Please let us know when you receive your funds.

Thank you.

Hello bry60195,

Do you have any updates?

Did you receive your funds?

it WAS PROCESSED BUT IM STILL WAITING ON IT SO JUST BECAUSE THEY PROCESSED IT THEY STILL DIDNT SEND IT TO ME.

They havent sent it even though it says completed on their end. They are now saying that Bitcoin withdrawals take 1 to 3 business days, which is BS.

Hello bry60195,

Let's see if they will stick to their words. Please let us know if you don't receive the funds in above mentioned timeframe.

Keep us informed.

Thank you.

I still havent received the funds this morning and had I reached out again, now they are saying something about an error they are having sending the Bitcoin to me, which is BS. This casino has went from a reputable one to one I dont trust and wont deposit ever again. They shouldnt be allowed to take other peoples deposits without paying out withdrawals.

They do not want to send it because of the high Bitcoin fees from what Im gathering. I asked them just to send it to my bank account by direct deposit. I have given them options for them sending me my funds. I want to make surer this doesnt happen to any other depositors that want to deposit funds here. Is there someone or some type of committee I can report this casino to. They are owned by Golden Ridge Solutions and licensed in Curacao. Is there a Licensing and Gambling board that I can report them to?

Hello bry60195,

We will reach out to them again and forward to them your concerns and issues with this payout. Once we hear back we will let you know.

Please keep you posted.

Thank you.

I received my funds this morning!! Thanks so much for your time and help. We can close this chat!!

Hello bry60195,

Thanks very much for letting us know. Glad we could help.

We'll mark this complaint as resolved!