RESOLVED: sloto tribe - Deposit Issue

Hi b*** is my casino username. I received this notice in my casino inbox, and it says. Start with your FIRST 3 deposits to claim $33 chip. But live chat says only deposits after 09/19/2025 count. But it does not say that anywhere in the notice. So, I asked them how I am supposed to know that if it does not state that anywhere on the notice. He says because that is when it was published. So, I ask again, how am I supposed to know when it gets published, am I supposed to guess or be psychic. And he said it don't matter you need deposits after 9/19 and hung up on me. please contact their rep and correct this please, thank you. I attached a screenshot of the notice. Sloto tribe is a sister casino to Mro casino

Disputed amount: 33$

Casino: sloto tribe

Case #: 3577

Hello benwast68,

Please note that we don’t have this casino listed on LCB. In general, depending on the promotion, the rule about deposits counting only after the promo’s publication date may apply, but not always. That’s why it’s best to carefully read the terms or confirm with live chat before claiming a bonus.

That said, we’ll still reach out to the casino rep to double-check and make sure the rules were applied correctly. We’ll update you here once we receive their feedback.

In the meantime, could you please let us know the exact date when you received this promotion notice in your inbox?

Hello benwast68,

Here's the response we have received from the casino:

The promotion was communicated through the message center and explained as follows:

Step 1: Make 3 deposits to receive a $33 chip.

Step 2: Continue with 3 additional deposits (6 in total) to receive a $66 chip.

Step 3: Complete 3 more deposits (9 in total) to unlock a $133 chip.

The player is correct in noting that the specific dates for eligible deposits were not mentioned in the original message. However, this is precisely where our Live Chat support team is available to provide clarification and assistance to players.

As the promotion remains active until the end of the month, the player is still fully eligible for the rewards, provided the requirements are met. For further reference, I have attached an image that outlines the promotion details.

hi jovanav, I attached a screenshot of the message i received in my casino inbox and it says :  Start with your first 3 deposits to claim $33 chip, then keep the streak going: $66 chip on 6 deposits and $133 chip on 9 deposits-the more you play, the bigger the rewards!

that is exactly what it says and under where it says how it works it says: only deposits over $30 qualify towards the accumulation and only one reward per account. that is all it says about requirements, there are no dates.

i received it on 09/22/2025

so is he saying that it is my fault for not asking live chat before i deposit. so does that mean i have to assume every notice and coupon and promotion has errors and i need to talk to live chat each time.

you tell me what: START WITH YOUR FIRST 3 DEPOSITS means to you.

and if he says that yes i should have asked live chat first then i would like his response posted so all LCBers can see it so they know that is a requirement at sloto tribe. thank you

hi jovanav also i do not know what he is refrencing, i attached a screenshot of my notice with my complaint form showing what it said 

here it is jovanav and thank you for the instructions

Hello benwast68,

The message says “Start with your first three deposits”, which can indeed sound confusing if there were deposits made before. In practice, the intention of the promo is that once three deposits are made during the promotion period, the $33 chip becomes available.

It should have been worded more clearly so players don’t have to guess. Since the message does not state this, the only way to be certain is by checking with Live Chat or the bonus terms, even though that may not always be the most convenient option. This will be pointed out to the casino for improvement in future promotions.

That said, the rep confirmed the promotion remains active until the end of the month, and the reward can still be claimed once the requirements are met. Since this comes down to a bonus rule, there isn’t much more that can be done from our side, and Case #3577 will be marked as resolved.

Thank you for understanding.

thanks for your help jovanav, sloto tribe is a mro sister site and they have all gone downhill since he won the award. Blaming me for their mistake means it is a casino I cant trust. I will not be playing there anymore. Thank you.