RESOLVED: Slots Garden - No Payment Issue

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Last post made 14 days ago by JovanaV
Luvemthick
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  • Luvemthick
  • United States Newbie 2
  • last active 27 days ago

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  • it has been 1 year and im still unable to withdraw my winnings can i get any help woul really appreciate it

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  • I'm a very well seasoned player but I deposited my last $500. I had made deposits here before. I did chose a bonus which is nearly impossible to meet these rediculous playthroughs but I did. I spent 4 hours playing slots to get this bonus worked down I ended up with 15,000 my bonus was complete so I went over and the game alloud me to play blackjack I lost almost $5000 and I cashed out at $10,200. Everyone approved it then withdraws denied it saying because I played blackjack they took my winnings. I understand when you have an active bonus the game does not allow you to play blackjack it clearly says restricted. However I completely completed my playthrough and the system alloud me to play blackjack. Now they steal my winnings and shut me down on the chats. I'm literally losing my home due to gambling I needed this win to save my house and I won now it's been stolen from me by some extra made up rule that I have to cash out first before playing blackjack. This is bullshit and is all a way to steal from me. I've played 50 casinos spent over a million dollars and nobody has ever done any shit like this. Please help me asap I'm getting my politicians involved tomorrow as well.

    Disputed amount: 10200$

    Submitted via LCB complaint form
  • Hello Luvemthick,

    We've contacted the casino rep regarding this matter. Please keep an eye on this thread for updates.

    Thank you.

  • Greetings all,

    I had the chance to review the situation and I wish there was something I could do to assist however all funds stemming from a bonus carry the rules of that bonus until after withdrawal per the terms and conditions of the casino and the bonuses themselves. In this case there was more than $110,000 wagered on blackjack and roulette on a deposit with a slots and keno only bonus attached. For this reason (non-allowed games) the requested withdrawals were denied.

    In these situations the requested withdrawal is denied but the funds from the original deposit still exist, please vist our service department Luvemthick, they will re-deposit your $499 as straight cash or with the deposit coupon of your choice giving you the opportunity to play and win within the rules of the casino.

    Best wishes,

    Nick and Slots Garden

  • Dear Luvemthick,

    Could you please let us know if you have contacted the casino's service department and update us on the progress of your case?

    Thank you.

  • Since it's been more than 48 hours and we haven't heard back from the member, yet we have the explanation from the casino, we will mark this case as resolved.

  • Nick that's untrue they will not release to me my game play list. The software is designed based around a bonus being completed. The software does not allow you to play when a bonus is in effect. These casinos have rukes they need to follow and I've never seen any casino makeup a rule like this. What the fuck does it matter if I cash out or not. Thanks for standing up for us dude they stole from me it's illegal. They are making excuses to not pay have you not seen the many people crying out for help. Fuck all this they need to shut it down in America. They cheated not me  and they need to pay I'm talking to congress now to shut all this down. 

  • Dear Luvemthick,

    We've contacted the casino rep and referred them to your latest post. But considering their response as well as the evidence they provided, the case is clear, and it doesn't seem like anything else can be done about it.

    Thank you for your understanding.

  • Dear Luvemthick,

    We received feedback from the casino rep that, unfortunately, nothing more can be done regarding your case, as it pertains to a rule in the casino's T&C and the bonus you claimed.

    Thank you for your understanding.

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