On December 30th (It was late/borderline DEC 31st) I made a deposit onto Slots Garden. Received funds and immediately hit a Bonus of around $3,000.00. I continued to play until I met all playthrough requirements of the said deposit. I contacted support and was assured that I could withdrawl any amount I wanted. I chose to withdrawl $2500.00 as that was the limit for Bitcoin withdrawls listed on thier Rules and restrictions page.
I thoroughly read the rules and verified my identity, uploaded all required documents and verified my card that I used to deposit before requesting said withdrawl.
Withdrawl Requested Dec 31st
Withdrawl Approved by manager January 1st (For $2,450.....which I assume might be 50 dollars less due to a possible transaction fee?)
I waited the 10 bussiness days listed for this transaction to occur after the withdrawl was approved. I then contacted support and inquired as to when I could expect Payment. I was then told that they did not believe they received my initial deposit and asked for me to send a screenshot of my banking app for proof.
I sent in the requested screenshot to the provided email address firstname.lastname@example.org on January 15th.
I have checked the status every 2-4 business days and was always told that they have not heard any word back from the payments department as of yet. Today, 1/29/2024 upon contacting support I was told that my screenshot was invalid and they needed to have the actual bank statement. I sent the statement with the transaction highlighted along with my username, real name, and name of the Casino yet again (1/29/2024). Upon asking support how much longer I must wait for resolution I was told "That's a good question".
I have all documentation, chat transcripts from support, and anything I might need to support all of my statements.
This is fastly approaching a month since this all started. I would like resolution to this sooner than later as this is becomming extreamly frustrating!!!
Can someone Please help!?!?
Casino - Slots Garden
User Name - 1e3l****
If any additional information is needed please let me know and I will be happy to provide it.