RESOLVED: Slotsgarden

Last post made 1 day ago by Berks
  • Started by
  • Fiskrob
  • United States Newbie 4
  • last active 17 hours ago

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  • Been having an issue getting my account verified through slotsgarden. The time frame is 72 hours and its going on two weeks. Sent several emails to no avail and their live chat does not work. Telephone number does not work. Kind of mad that I sent sensitive info over for them to just ignore me. Not sure if this casino is still functional. 

  • Hello Fiskrob,

    Please be advised that we don't have that casino listed at LCB, but we're going to try to help you anyway. Please send out your username at the casino via private message and we'll try to get in contact with a casino representative to inquire on your behalf.

  • Greetings all,

    Sorry you're having issues Fiskrob, I located your submitted documents and the ID images submitted were cropped on the edges so we are unable to scan them for verification. Also the proof address document submitted, is folded, cropped, and dates back to March of last year. The proof of address needs to show the complete document and can be no older than 60 days for verification purposes. If you re-submit and let me know here I'll make sure they are reviewed as quickly as possible.

    I also noticed that there is more than one account at your address, phone number, and using the same IP who also enjoys cashing our free chips and playing. Unfortunately the terms and conditions of the casino only allow one account per player/household and one free chip between cash deposits. I can assist with account verification but I'm afraid that any requested withdrawal would be denied on those grounds. What I can do if you request is assist with account verification and shut down the secondary account, this way your account would be valid should you choose to deposit an play.

    Supporting evidence has been forwarded to the team for review.

    Best wishes,

    Nick and Slots Garden

  • Hello Fiskrob,

    Do you have any updates about this matter? Has your case been resolved?

  • Hello Fiskrob,

    We will close this complaint due to inactivity of submitter and mark it as Resolved.

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