RESOLVED: SlotsGarden complaint

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Last post made 1 year ago by Berks
Walworthless

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  • Walworthless
    • Started by
    • Walworthless
    • at Oct 19, 22, 05:38:18 PM
    • United States Newbie 4
    • last active 13 hours ago

    NOT RESOLVED!! I am having the EXACT same issues as the OP stated. My email is jonathanw*******@me.com. I logged in with Inclave so I don’t know my username but my email should suffice.

  • Berks
    • Replied by
    • Berks
    • at Oct 20, 22, 04:25:14 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hi Walworthless,

    Thanks for sharing your email with us. We will try to reach out to Casino Representative in order to resolve your issue. Please keep posted.

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Oct 21, 22, 08:58:36 AM
    • Czech Republic Casino Rep 228
    • last active 6 hours ago

    Greetings all,

    I reviewed the situation and unfortunately Walworthless the terms and conditions of the casino (as well as the rules of the chips themselves) do not allow consecutive no-deposit bonuses, there must be a cash deposit in the middle: 

    "4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

    The resulting win here was from the 5th consecutive no deposit chip with no cash deposits in the history of the account, unfortunately the funds in question are not eligible for withdrawal.

    Supporting documentation has been forwarded to the LCB team for review.

    Best wishes,

    Nick and Slots Garden

     

  • Berks
    • Replied by
    • Berks
    • at Oct 26, 22, 05:04:29 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Thanks for this post from:

    Hello Walworthless,

    Casino Rep clarified this case, so we will mark it as RESOLVED.

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