RESOLVED: SlotsGarden complaint

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Last post made 1 month ago by Berks
Walworthless

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  • NOT RESOLVED!! I am having the EXACT same issues as the OP stated. My email is jonathanw*******@me.com. I logged in with Inclave so I don’t know my username but my email should suffice.

  • Hi Walworthless,

    Thanks for sharing your email with us. We will try to reach out to Casino Representative in order to resolve your issue. Please keep posted.

  • Greetings all,

    I reviewed the situation and unfortunately Walworthless the terms and conditions of the casino (as well as the rules of the chips themselves) do not allow consecutive no-deposit bonuses, there must be a cash deposit in the middle: 

    "4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

    The resulting win here was from the 5th consecutive no deposit chip with no cash deposits in the history of the account, unfortunately the funds in question are not eligible for withdrawal.

    Supporting documentation has been forwarded to the LCB team for review.

    Best wishes,

    Nick and Slots Garden

     

  • Hello Walworthless,

    Casino Rep clarified this case, so we will mark it as RESOLVED.

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