RESOLVED: SlotsWin Casino - Slow Payment Issue

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Last post made 18 days ago by Anchi
Bmama
  • Started by
  • Bmama
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  • I played on a free 50 spin max withdraw $100. Ok cool. I ended up winning. So now I’m on to the verification with my id and all that stuff. My address I guess was not good enough along with my id,face,credit card numbers, so I had to re submit that and that took 2days. .. in the mean time I do a deposit and used my card. Started winning got up to $300 and decided to withdraw a total amount of $400. $100 including the win from the 50 free spins. Well come to find out my bank don’t do international transfers. (Dang) So I asked if I could do another deposit with bitcoin and not my card. So that I could get a withdrawal to my bitcoin address.They said no I did the verification deposit with a card so that’s what I have to get my winnings to. That’s ridiculous I should be able to withdraw to anything I want after I do any form of deposit. So basically, I said what are my options? Then gave me a list of banks. So I open a whole new bank account this was Jan 7th. I started playing dec 28th or so. So I’m about a week of trying to get my winnings. 3 days in with everything set . They said 24 to 48 hours. It’s been over 78.

    Disputed amount: 400$

    Submitted via LCB complaint form
  • Yea casinos love to brag about how they offer no deposit chips, free spins, etc! With ridiculous play through requirements! So when you do win off there promotional offer you literally feel as you have to jump through hoops to get paid!

  • Dear Bmama,

    We've contacted the casino rep regarding this and will let you know when we receive their response.

    Thank you.

  • Dear Bmama,

    We've received the following response from the casino rep:

    Hello,

    I hope this message finds you well.

    We also wish to apologize for any delay you may have experienced with the processing of your withdrawal. This delay was due to multiple initiations and cancellations of your pending withdrawal request.

    Our finance department has informed us that you attempted several different withdrawal methods. However, since your initial deposit was made via debit/credit card, we are unable to process the withdrawal through those methods. As a result, your funds can only be withdrawn via wire transfer.
    Additionally, please note that your winnings were derived from a free bonus, which is subject to a maximum cash-out limit of $100. 

    Our finance department is pleased to inform you that they have successfully processed your withdrawal, and you will have received an email confirming this.

    If you have any further questions or require assistance, please do not hesitate to reach out to our 24/7 Support Team, who will be happy to assist you.

    We wish you continued luck with us and a prosperous 2025!

    Best regards,
    SlotsWin Team

  • Dear Bmama,

    Could you please let us know if you have managed to withdraw your funds?

    Thank you.

  • Hello Bmama,

    Since we have received the explanation from the rep, we will mark this complaint Resolved.

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