RESOLVED: Slow verification - SlotoCash Casino

Last post made 1 month ago by MelissaN
  • Started by
  • Sabanholic
  • United States Newbie 6
  • last active 1 month ago

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  • I made a request for a 2500 dollar withdrawal and sent the verification documents on March 18th.   I have been verified at several other casinos with these same documents.   Today I received an email saying that the documents had been cropped and I needed to resend them....  I feel they are just delaying as much as possible...

  • Hi Sabanholic,

    Tell me please what casino you are referring to so we can help you? 

  • Thank you...  Slotocash

  • Please private message me your casino username so we can notify the rep and see what's going on with your verification. 

  • We received your account details and notified the casino rep. Keep an eye on this topic. 

  • I still haven't heard anything about the verification.   Extremely slow verification process....

  • Sabanholic wrote

    I still haven't heard anything about the verification.   Extremely slow verification process....

    The casino rep sent the request to his team and he'll get back to us as soon as he received an update. Keep you posted. 

  • Hi Sabanholic,

    We're still waiting for Front ID and proof of address. Unfortunately they were rejected because they were cropped. Please try to ensure your documents  don't have cropped edges, are good quality, and don't have overlapping photos or other data

  • I resent the documents that you asked for last Saturday.  I sent a photo of my driver's license and a water bill plus another image of my bank statement for another form of proof of address....

  • Great. Please keep us posted. 

  • I was verified today and I was able to request the withdrawal.  I'll let you know when I receive it.  Thanks for your help...

  • I received my withdrawal today.  Thanks again for your help....

  • Glad to hear that. Thanks for letting us know. 

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