RESOLVED: Slow verification - SlotoCash Casino

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Last post made 1 month ago by MelissaN
Sabanholic
  • Started by
  • Sabanholic
  • United States Newbie 6
  • last active 1 month ago

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  • Sabanholic
    • Started by
    • Sabanholic
    • at Mar 26, 22, 12:10:42 PM
    • United States Newbie 6
    • last active 1 month ago

    I made a request for a 2500 dollar withdrawal and sent the verification documents on March 18th.   I have been verified at several other casinos with these same documents.   Today I received an email saying that the documents had been cropped and I needed to resend them....  I feel they are just delaying as much as possible...

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 28, 22, 03:26:42 AM
    • Serbia Moderator 14159
    • last active 16 days ago

    Thanks for this post from:

    Hi Sabanholic,

    Tell me please what casino you are referring to so we can help you? 

  • Sabanholic
    • Replied by
    • Sabanholic
    • at Mar 28, 22, 06:50:34 AM
    • United States Newbie 6
    • last active 1 month ago

    Thank you...  Slotocash

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 28, 22, 07:22:51 AM
    • Serbia Moderator 14159
    • last active 16 days ago

    Thanks for this post from:

    Please private message me your casino username so we can notify the rep and see what's going on with your verification. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 28, 22, 07:46:07 AM
    • Serbia Moderator 14159
    • last active 16 days ago

    Thanks for this post from:

    We received your account details and notified the casino rep. Keep an eye on this topic. 

  • Sabanholic
    • Replied by
    • Sabanholic
    • at Apr 01, 22, 07:08:13 AM
    • United States Newbie 6
    • last active 1 month ago

    I still haven't heard anything about the verification.   Extremely slow verification process....

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 01, 22, 07:13:05 AM
    • Serbia Moderator 14159
    • last active 16 days ago

    Thanks for this post from:

    Sabanholic wrote

    I still haven't heard anything about the verification.   Extremely slow verification process....

    The casino rep sent the request to his team and he'll get back to us as soon as he received an update. Keep you posted. 

  • sloto
    • Replied by
    • sloto
    • at Apr 02, 22, 12:53:55 PM
    • United States Casino Rep 197
    • last active 4 days ago

    Hi Sabanholic,

    We're still waiting for Front ID and proof of address. Unfortunately they were rejected because they were cropped. Please try to ensure your documents  don't have cropped edges, are good quality, and don't have overlapping photos or other data

  • Sabanholic
    • Replied by
    • Sabanholic
    • at Apr 02, 22, 02:14:22 PM
    • United States Newbie 6
    • last active 1 month ago

    Thanks for this post from:

    I resent the documents that you asked for last Saturday.  I sent a photo of my driver's license and a water bill plus another image of my bank statement for another form of proof of address....

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 04, 22, 03:32:52 AM
    • Serbia Moderator 14159
    • last active 16 days ago

    Thanks for this post from:

    Great. Please keep us posted. 

  • Sabanholic
    • Replied by
    • Sabanholic
    • at Apr 04, 22, 07:19:41 PM
    • United States Newbie 6
    • last active 1 month ago

    Thanks for this post from:

    I was verified today and I was able to request the withdrawal.  I'll let you know when I receive it.  Thanks for your help...

  • Sabanholic
    • Replied by
    • Sabanholic
    • at Apr 07, 22, 08:03:12 AM
    • United States Newbie 6
    • last active 1 month ago

    Thanks for this post from:

    I received my withdrawal today.  Thanks again for your help....

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 07, 22, 08:04:28 AM
    • Serbia Moderator 14159
    • last active 16 days ago

    Thanks for this post from:

    Glad to hear that. Thanks for letting us know. 

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