CLOSED: [due to the casino's unresponsivenes]: Sombrero Spins - No Payment Issue

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Last post made 1 year ago by JovanaV
Eric Hou
  • Started by
  • Eric Hou
  • Andorra Newbie 2
  • last active 4 months ago

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  • Eric Hou
    • Started by
    • Eric Hou
    • at Dec 30, 24, 01:26:21 PM
    • Andorra Newbie 2
    • last active 4 months ago

    registered this month , finished KYC before playing. deposit total $800 without bonus . played for couple weeks then got limited . tried withdraw but being asked for more documents for verifications, sent those documents and they said all good. reappplied withdrawal, they removed my $787.63, accused me for violations of their regulations but no specific detail or evidence.

    Disputed amount: 787.63C$

    Casino: Sombrero Spins

    Case #: 2734

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Dec 31, 24, 03:03:08 AM
    • Serbia Moderator 6456
    • last active 2 days ago

    Hello Eric Hou,

    We've received your complaint and contacted the casino representative, but please keep in mind that due to the holidays, their response might be delayed. Please keep an eye on this thread for further updates.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 03, 25, 09:00:18 AM
    • Serbia Moderator 6456
    • last active 2 days ago

    Hello Eric Hou,

    We've sent a reminder to the casino rep regarding your case. Have you heard back from them in the meantime?

    Thank you.

  • Eric Hou
    • Replied by
    • Eric Hou
    • at Jan 05, 25, 03:37:01 PM
    • Andorra Newbie 2
    • last active 4 months ago

    Nothing new, they said its final 

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 10, 25, 02:47:50 AM
    • Serbia Moderator 6456
    • last active 2 days ago

    Dear Eric Hou,

    Since we haven't received a response from the casino rep regarding your case, we will have to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

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