RESOLVED: Spindinero Casino - No Payment Issue

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Last post made 3 months ago by njanjam
Azeddine Yaghni

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  • Azeddine Yaghni
    • Started by
    • Azeddine Yaghni
    • at Dec 12, 25, 04:12:57 PM
    • Newbie 1
    • last active 2 months ago

    I played the no deposit bonus after finishing the wagering requirements I was going to verify my account they ask me you need to deposit 30$ at least than we will verify your documents is that thing normal?

    Casino: Spindinero Casino

    Case #: 3788

    Submitted via LCB complaint form
  • Anchi
    • Replied by
    • Anchi
    • at Dec 12, 25, 05:49:44 PM
    • Serbia Admin 14670
    • last active 17 hours ago

    Hello Azeddine Yaghni,

    Welcome to LCB.

    This procedure is standard practice at most casinos.

    When a new player wants to withdraw winnings from a no-deposit bonus, they may be required to make a small verification deposit. This deposit does not need to be wagered and is used solely for security purposes. Once verified, the deposit is returned to the player along with their winnings from the no-deposit bonus.

    In their Terms and Conditions, under the section ‘Review of Withdrawal Requests’, the following is stated:

    7. Upon requesting a withdrawal, a verification deposit may be required if the customer doesn't have a prior deposit.

    Requiring players to wager a verification deposit is exceptionally uncommon. Should a casino impose such a condition, the offer cannot be classified as a genuine no-deposit bonus.

  • njanjam
    • Replied by
    • njanjam
    • at Dec 15, 25, 02:39:21 AM
    • Serbia Moderator 3022
    • online

    Hi Azeddine Yaghni,

    Could you please confirm that you have seen our explanation regarding the verification deposit?

    We would love to know if you managed to withdraw your win successfully.

  • njanjam
    • Replied by
    • njanjam
    • at Dec 17, 25, 05:06:33 AM
    • Serbia Moderator 3022
    • online

    Hi Azeddine Yaghni,

    Based on the Terms & Conditions, the verification deposit may be requested, and in this case, it was applied accordingly.

    We will mark complaint #3788 as RESOLVED.

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